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On August 13, a netizen posted a video saying that he wanted to take shelter in the Suzhou Charity Federation when it rained, but was driven out by security guards, sparking heated discussions among netizens.

On August 14, the Suzhou Charity Federation issued a report stating that the situation was true after verification. We deeply apologize for this, severely criticized and educated the person involved, and contacted the people involved to apologize. We will further strengthen personnel management, continuously improve service attitudes, and improve service levels.

The glaring thing about this incident is that it happened at the Charity Federation. The security guards drove away the citizens who were taking shelter from the rain, which was really lacking in kindness and was in stark contrast to the word "charity". At present, the unit involved has apologized and criticized and educated the staff member, which can be regarded as a remedy.

However, it is definitely not enough to blame the security guard or the staff for the personal problems. It is hard to imagine that the whole problem is that the security guard is not kind enough or does not have enough understanding. On the contrary, he may just be implementing a rule. This is a simple and straightforward rule, which is to ensure the order of the workplace, but it does not leave much room for unexpected situations, humane management, and discretion, and does not take into account that the signboard of this unit is "charity".

In fact, similar things are not uncommon. In November last year, a government service hall in Harbin closed its doors for two hours during lunch break, leaving citizens waiting outdoors in the cold. In December, a natural gas toll station in Linfen had few payment windows, short service hours, and no online payment, causing many people to queue up at 2 a.m. in the freezing cold to pay.

These things have something in common, that is, the units involved seem to comply with regulations and do not seem to have done anything wrong. Maintaining order is a regulation, lunch breaks are regulations, and service hours are regulations.