JD.com launches its own home appliance repair service, with service of door-to-door service in as little as one hour and double compensation for random charges
2024-08-08
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The summer continues to be hot, and residents' refrigeration appliances are overloaded. Problems such as air conditioners "going on strike" and refrigerators not cooling well are frequent, and the demand for home appliance repairs has surged. Recently, JD.com's self-operated home appliance repair service was launched, and the "JD.com repairs in the community free on-site inspection" activity was launched within the Fifth Ring Road of Beijing, providing consumers with home appliance repair services with timely on-site repairs, transparent charges, and reliable after-sales guarantees.
It is reported that JD.com's self-operated home appliance repair service covers common home appliances such as air conditioners, televisions, refrigerators, washing machines, and water heaters, which can effectively meet residents' daily home appliance repair needs. In terms of timeliness, direct-operated sites are deployed within 4 kilometers of the community. Through the model of intelligent dispatching and direct dispatch to people, the efficiency of dispatching orders, appointments, door-to-door services and other links is comprehensively improved; in terms of charges, prices are transparent and users pay only when they are satisfied. Not only does it put an end to random charges, but it also promises "double compensation for random charges"; in terms of after-sales service, faults of the same part and nature enjoy a warranty period of up to 90 days, and work order insurance is provided for repair and after-sales problems, giving consumers a "peace of mind". Residents with repair needs only need to open the JD.com APP and search for "JD.com Repair" to enter the JD.com Service Self-operated Flagship Store, select the corresponding home appliance repair service according to their own needs, and place an order according to the page prompts, and then wait for the master to make an appointment to visit.
In addition, from now until the end of August, JD.com's self-operated home appliance repair service will also carry out free inspection activities in communities within the Fifth Ring Road of Beijing, and repair technicians will come to the door in as fast as one hour. Residents can make an appointment at the community event site or online. After the repair technician arrives, he will first conduct a free inspection of the faulty appliance, and then formulate a repair plan and assess the repair costs based on the test results. After the customer confirms, the repair will be carried out.
Ms. Zhang, who lives on Deshengmenwai Street in Beijing, is one of the first beneficiaries of the "JD Repair in the Community Free Testing" event. According to Ms. Zhang, the cooling effect of the air conditioner in her home has not been good in recent days, and there is also water dripping. Seeing this event in the community square, she made an appointment on the spot. "Less than an hour after the appointment, the JD repairman came to my house. After carefully checking the refrigerant and drain pipe of the air conditioner, he found that the air conditioner was not only lacking in fluorine, but the drain pipe was also a bit blocked. The repair cost was 280 yuan, of which 170 yuan was for fluorine addition and 110 yuan was for replacing the water pipe. After confirming the cost, it was processed immediately, and finally left after being satisfied with the test results. The whole process was fast and worry-free."
