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2006 cases were successfully mediated, with the subject matter involved reaching 10 million yuan, and the time taken was shortened by 20.7% compared with traditional arbitration... Since the Dongcheng District Labor and Personnel Dispute Arbitration Court took the lead in establishing a "one-stop" mediation center for labor and personnel disputes in March this year, it has actively explored efficient, low-cost and enforceable solutions to resolve labor disputes, and provided a replicable and popularizable "Dongcheng experience" for grassroots social governance.

In the case reception hall of the district arbitration court, Ms. Zhang looked a little agitated. "I am 60 years old and a rehired employee of a private kindergarten. The kindergarten owed me labor fees." Ms. Zhang said that after communicating with the kindergarten many times without success, she decided to seek legal means to protect her rights. However, Ms. Zhang's labor relationship does not fall within the scope of labor arbitration and cannot be resolved through arbitration. The staff of the case reception hall comforted Ms. Zhang while explaining to her the difference between labor relations and labor service relations, and introduced that the district arbitration court, the district court, the district trade union and other departments have jointly established a "one-stop" mediation center, and her claims can be resolved through the court's "pre-litigation mediation" channel.

After two weeks of joint mediation and publicity of laws and regulations, Ms. Zhang and her kindergarten reached a consensus on mediation intention. "The mediation center is a good measure to benefit the people. Through the patient guidance, detailed explanation and joint mediation of the staff, my problem can be effectively resolved in the arbitration court. I can feel the responsibility of the government and the warmth of the law by going to one office to handle several things." Ms. Zhang said.

The reporter learned that the "one-stop" mediation center follows the "One-stop service and comprehensive coordination"Principle, establish and improve work systems such as labor dispute early warning and notification, consultation and analysis, leadership case management, business training, and comprehensive evaluation, and build a management closed loop of comprehensive acceptance of labor disputes, classified mediation, review and confirmation, follow-up evaluation, and case filing to ensure that people's demands and labor disputes are handled in a timely and effective manner.

The "One-Stop Mediation Center for Labor and Personnel Disputes", "One-Stop Mediation Center for Labor Disputes in New Employment Forms", and "Judge Workstation of the Litigation and Mediation Center" were unveiled.

The “Suning Model Worker Mediation Studio” was unveiled.

In addition, the "one-stop" mediation center has established diversified service windows such as trade union mediation, pre-trial mediation, and legal aid. It has set up two major professional mediation areas, the "Judge Workstation" and the "Suning Model Worker Mediation Studio", and is equipped with 22 full-time mediators to take turns on duty. Through models such as "pre-trial mediation + review and confirmation", "online filing + fast-track trial and decision", and "market supervision + administrative law enforcement", it achieves "one-stop reception, one-stop service, and a package solution" for labor disputes.

Mr. Yan is a security guard at a security company. Recently, he called the citizen service hotline to report that the company had not paid his salary on time and the economic compensation for the termination of the labor relationship. After receiving the dispatch, the district arbitration court verified the situation with Mr. Yan as soon as possible, guided Mr. Yan to submit an arbitration application to the district arbitration court, and took the initiative to arrange for the backbone of the Suning Model Worker Mediation Studio to handle the case. Through interviews with the employer, explanation of legal policies, analysis of the focus of labor disputes, and "back-to-back" mediation, Mr. Yan and the company came to understand and compromise with each other, and finally reached a consensus. Finally, the company paid Mr. Yan's salary and compensation on time according to the "Mediation Agreement".

For this reason, Mr. Yan sent a banner to the Suning Model Worker Mediation Studio. He said, "The arbitrators of the Suning Model Worker Mediation Studio are serious, patient and meticulous. They have built a platform for me to communicate with the company. Without the help of the staff, I might not be able to communicate with the company through such a gentle way of mediation, and the company would not be able to pay my salary so quickly. I am very grateful to the Arbitration Court."

It is reported that the "one-stop" mediation center continues to explore innovative models such as entrusted mediation, joint mediation, and transfer mediation, adheres to and improves the "three-mediation linkage" mechanism of grassroots mediation, arbitration mediation, and judicial mediation, strengthens the connection between arbitration and mediation, litigation and mediation, and arbitration and trial, and provides the masses with diversified and convenient dispute resolution methods. Continuously improve the mediation organization network to cover streets, business districts, parks, and enterprises, and establish industry-specific professional mediation organizations to form a diversified dispute resolution system with grassroots linkage, step-by-step mediation, and closed-loop management. Through daily scheduling, monthly notifications, quarterly assessments, etc., strengthen analysis, judgment, and follow-up supervision to ensure smooth work linkage and efficient dispute mediation. Optimize the online dispute resolution process to ensure simultaneous acceptance, joint mediation, and handling online and offline, and improve dispute resolution efficiency and public satisfaction.

Text: Fu Aolei Qianqian Liu Ruina Ning Yujuan

Image: District Human Resources and Social Security Bureau Rule of Law Dongcheng

Source: Beijing

Author: Beijing Dongcheng official release

Process Editor: u070