The "Olympic Medal" of the Delivery Industry! JD.com's Delivery Knights Won the National Delivery Professional Competition Award
2024-08-06
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Chao News Client Reporter Lu Jia
As the enthusiasm for the Paris Olympics swept the world, at the end of July, in Jiaxing, Zhejiang, the majority of knights also welcomed a special event - the final of the 2nd National Online Delivery Vocational Skills Competition: a multi-dimensional practical competition ranging from order pickup and delivery, driving skills display, abnormal situation response and management training.
In the competition, 94 riders from 7 well-known platform companies across the country gathered together to compete. Huang Hu, a rider from JD.com, stood out in the fierce competition with his excellent delivery skills and rich practical experience and won the first prize.
JD.com's instant delivery rider Huang Hu won the award. Photo provided by the interviewee
Huang Hu has 8 years of delivery experience and has completed tens of thousands of orders on JD.com's instant delivery platform. In Jiaxing, Zhejiang, where he delivers all year round, his monthly income has remained above 10,000 yuan.
With rich practical experience and keen insight, Master Huang has some effective delivery tips that can not only improve delivery efficiency but also increase customer satisfaction.
Master Huang gave an example. For some high-value orders such as mobile phones, he specially prepared a small lockable box. "Put some valuable items in it and lock it. This way, you can avoid bumps or other accidents." For some fragile orders such as cakes or flowers, they rely on the planning of cycling routes and the adjustment of vehicle speed to ensure safe delivery.
Behind these seemingly simple techniques is the experience Mr. Huang has accumulated over many years of delivery, as well as his dedication and pursuit of delivering every order safely and on time. It is for this reason that he has achieved a record of 0 complaints in 8 years.
JD.com's instant delivery riders provided by the interviewee
It is understood that JD.com has more than 1.2 million active riders, and the platform has built a complete rider training system, which not only enhances the riders' business skills but also promotes the riders' comprehensive quality improvement and professional development.
The platform has set up special training courses for the entire delivery process, including route planning, handling of special items, safe driving, etc. Offline training sites have also been set up across the country to improve the riders' experience in running orders and delivery standards through a variety of methods such as simulation and case analysis.
JD.com has continuously upgraded its measures to care for riders. This summer, it launched a mobile "ice beverage truck" for outdoor workers, as well as more than 200 offline activities of various sizes, providing riders with heatstroke prevention medicines, sunscreen products, iced drinks and fruits, etc., making riders more comfortable when running orders. At the same time, the platform has invested more than 100 million yuan in rider recruitment and incentive measures, providing benefits for new and old riders and helping them earn real income.
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