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jimu news reporter zhang qi

on october 1, tesla owner mr. zhou reported that on september 29, he was maintaining his car at the tesla center on minolta road in shanghai. afterwards, he discovered that the car cover was damaged. through the video recorded in the vehicle’s sentinel mode, it was found that it was the store. an employee’s doing. tesla customer service staff and store staff involved responded to jimu news reporters and said that the police are currently involved in handling the matter.

the store clerk rowed his car when he passed by (screenshot of interviewee’s video)

mr. zhou introduced that he purchased a tesla model y in august 2023. at about 2 pm on september 29, he sent the car to the tesla center on minolta road in shanghai for tire rotation maintenance. without checking carefully, i drove the car home and saw a video recorded in sentry mode, and found a man paddling as he passed the car. he then contacted the store and learned that the man in the video was the staff member who received him at the store that day.

mr. zhou told the jimu news reporter that he only spoke a few words to the staff member that day and had little interaction. the wechat chat records he provided showed that the staff member said there was a misunderstanding and that he was surprised when he saw the video.

on september 30, mr. zhou called the police. later he learned that the location where his vehicle was parked at the time of the incident may be a "monitoring blind spot." mr. zhou said that the cost of repairing the damaged parts of the car cover is estimated to be 1,000 yuan. the staff member has apologized to him and he is willing to forgive. however, the store failed to fulfill its custody obligations. he hoped that the store could give an explanation and compensate in the form of points. this plan was rejected by the other party.

mr. zhou’s car jacket was damaged (picture source: interviewee)

on october 1, tesla brand customer service personnel responded that they had indeed received reports from car owners about this situation. the police have now intervened and the specific situation needs to be understood from the store involved.

on the morning of the 1st, a reporter from jimu news contacted the tesla center on minolta road in shanghai. the front desk customer service staff said that the matter was controversial and that his colleagues would not deliberately damage the customer's car. the police have now intervened. as for the location where mr. zhou's vehicle is parked after repairs, it is not a "monitoring blind spot". scooters and repaired cars will also be parked here. mr. zhou did raise the opinion of improper store storage, and the specific situation will be answered by relevant colleagues. as of press time, the reporter has not received a reply.