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it is an ordinary and warm saturday. the sun is shining on the ground of huawei authorized service center (urumqi minzhu road). store partners are performing their work responsibilities conscientiously in their respective positions as usual, busy and orderly.

at around two o'clock in the afternoon, mr. qin and his wife supported each other and slowly walked into the store. there was a trace of anxiety and expectation on their faces. it turned out that their daughter had bought a brand new huawei mobile phone. this gift carried their daughter's full filial piety. however, the old couple are not very skilled in operating electronic products. their children are far away from home and they are busy at work. although they played videos to teach mr. qin how to operate them, they still did not understand some of the operating functions of the new phone and how to import the data from the old phone to the new phone. as soon as he arrived, mr. qin’s daughter searched for the nearest huawei service store to mr. qin in the my huawei app, and guided mr. qin to the huawei authorized service center (urumqi minzhu road) store.

on the same day, store guide liang xue received mr. qin and his wife. after understanding their demands, she first gently guided the users to sit down on the soft sofa in the rest area, and handed them a glass of warm water with a smile to relieve their anxiety first. later, liang xue enthusiastically began to help mr. qin and his wife solve the problem. mr. qin's old mobile phone had a lot of data and a low system version. at first, it was not smooth when connecting to the new mobile phone. however, liang xue was not discouraged at all and relied on her professional knowledge and patience to upgrade the system version of the old mobile phone. after some hard work, the connection was finally successfully established.

during the transmission of data, mr. qin answered several phone calls, causing the transmission to be interrupted several times. liang xue always patiently reestablished the connection for mr. qin and continued to transmit data. during the lunch break, liang xue thought that mr. qin and his wife might not have lunch yet, so she thoughtfully handed over the buns prepared by the store. mr. qin said gratefully: "thank you very much for serving me so patiently and tirelessly, and also preparing food for us so thoughtfully. i am so touched by your dedication and kindness. thank you from the bottom of my heart."

after about an hour, the data showed that the transfer was completed. liang xue also assisted mr. qin in checking the important data in the new mobile phone one by one to ensure that all transmissions were completed. at this time, mr. qin breathed a sigh of relief and sighed that the transmission was finally completed. during the process of checking the information, liang xue found that mr. qin’s old phone had some junk software and advertisements. mr. qin said that he had a habit of browsing the web. sometimes when browsing the web, he would accidentally click on some advertisements and then junk software would appear on his phone. it’s also a headache. junk ads pop up at every turn, and even after cleaning them, they reappear on the phone after a while. liang xue took the initiative to help mr. qin remove all junk software from the old phone, and also helped mr. qin turn on the "pure mode" on the phone, and introduced the pure mode: "pure mode is a system designed to improve application security on huawei phones. protection mechanism, pure mode can provide a safe and reliable application installation and operating environment, helping to protect user data and privacy security. in pure mode, you will not accidentally install junk software and appear junk ads." !

at this moment, the attentive liang xue also noticed a problem. mr. qin was wearing a huawei watch d blood pressure test watch, and it was connected to an old mobile phone. with mr. qin’s consent, she thoughtfully helped connect and debug the watch with the new machine. mr. qin said that his blood pressure was unstable and he needed to wear this watch at all times. he almost forgot about migrating the watch to the new machine. he was very grateful to liang xue for debugging it. liang xue also patiently taught him how to use health testing functions such as ecg collection, blood oxygen and body temperature detection, and sleep monitoring.

mr. qin and his wife were very happy. they felt that they had learned a lot of new knowledge without paying any "tuition fees" and experienced such high-quality services. mr. qin said excitedly: "thank you so much. from the warm reception after entering the door to the considerate service afterward, we feel warm. we sincerely like you and huawei." mr. qin offered to stay. send a thank you letter to the store. that thank you letter is not only a thank you to liang xue, but also a high praise for the huawei authorized service center. in this ordinary day, liang xue used her enthusiasm, patience and professionalism to write a heart-warming story. huawei authorized service centers will continue to write more heart-warming stories with professionalism and enthusiasm, and start beautiful new mobile phone journeys for consumers in countless ordinary days.