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hearing-impaired people will face more or less real communication problems when they go to the hospital for medical treatment or to the service window. focusing on the use of hearing-impaired people, "hebei province 12345" opened a video sign language service area in the wechat applet in june this year. the sign language special seat is not only an online translation "hotline", but also provides more convenient public services for the hearing-impaired.

at 9 a.m., the hebei province 12345 hotline service site was busy. when the reporter was interviewing, a video call for help came in from a hearing-impaired person who was seeking medical treatment in the hospital.

with the help of the medical guide and sign language operator, the patient ms. li quickly arrived at the clinic.

every question and answer between the patient ms. li and the doctor was accurately conveyed to each other after being translated by the sign language operator. during the medical treatment, which lasted more than half an hour, the sign language operator accompanied me through video.

in addition to hebei province 12345 opening a sign language service area in the wechat mini program, baoding, cangzhou, and handan city 12345 hotlines have also successively opened sign language video services. as of september 27, hebei 12345 hotline sign language service agents have accepted 229 complaints from the hearing-impaired, including 120 at the provincial level. the hotline has helped the hearing-impaired solve more than 20 types of problems such as sign language interpretation, medical assistance, consumer disputes, and children's schooling. .