@everyone, please read these safety reminders before traveling during the national day holiday!
2024-09-26
한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina
the national day holiday is approaching. in order to ensure that every passenger and driver can travel with peace of mind, under the guidance of the competent authorities, didi has fully launched the long holiday safety guarantee work deployment, coordinating the investigation of potential risks, organizing emergency drills, improving safety features, optimizing service experience, and strengthening the protection of drivers' rights and interests.
there are many long-distance trips during the holidays, heavy traffic on highways, and it is easy to be stranded at stations and scenic spots. didi has optimized safety plans, arranged 24-hour shifts in multiple links, and made every effort to properly respond to various emergencies.
strengthen the protection of stations and long-distance orders, and provide special training for drivers to improve their skills
didi's online car-hailing, ride-sharing, taxi, hua xiaozhu, delivery, and designated driving services continue to carry out various special driving safety trainings, use a variety of means to identify and intervene in speeding, distraction, fatigue driving, etc., and strictly manage driver service hours. it is estimated that it can help prevent more than 500 fatigue accidents per day.
didi's environmental risk warning system can intelligently identify environmental risks such as crossing and collision outside the vehicle, with an average of more than 8 million reminders per day. after the reminder, drivers can take avoidance measures in time, which is expected to help reduce the accident rate of pedestrians and non-motor vehicles by 41%.
for long-distance, station, and expressway orders, an average of 140,000 phone calls are made daily to remind passengers to fasten their seat belts in the back row. after each order, a message is broadcast to remind passengers to pay attention to vehicles coming from behind. some cities have piloted the installation of small round mirrors on the rear doors to help passengers observe and avoid the risk of "open door killing".
the safety system covers before, during and after the trip.full real-time location protection
during the driver access stage and before the trip, didi verifies the driver's id and performs facial recognition to ensure that the person and the id are consistent. during the trip, didi dynamically analyzes abnormal situations based on various real-time security strategies and strengthens real-time location protection throughout the journey.
didi safety center also provides passengers and drivers with a wealth of safety tools, such as a dedicated safety line, audio and video protection, trip sharing, 110 alarm, etc. security customer service and security experts are online 24 hours a day, 7 days a week to respond to various safety needs.
didi has worked closely with the police to launch a variety of police-enterprise publicity activities to jointly combat illegal and criminal activities involving the platform and protect the legitimate rights and interests of drivers and passengers. didi's emergency response office will also continue to provide early warnings and real-time responses to severe weather such as typhoons and heavy rains, and use a variety of safety strategies to ensure the safety of drivers and passengers.
low-carbon surrounding tours, no matterdon’t forget safety either way
for users who choose short distance travel during the holidays, didi also provides a variety of low-carbon travel options.
didi qingju carries out special guarantees for vehicle cleaning and maintenance, operation and maintenance personnel replenishment, and supply and demand scheduling. it sets up fixed-point operation and maintenance in key areas, increases human transportation capacity, and provides timely vehicle replenishment and dredging scheduling.
didi hitch will simultaneously strengthen the verification of passengers and vehicles, and strictly manage illegal behaviors such as private carpooling, dropping passengers off mid-trip, extra charges, and frequent cancellations.
xiaoju charging will increase the frequency of offline station inspections, and battery guards and battery health records will protect charging safety throughout the process.
segment travel scenarios to continuously meet users' personalized travel needs
while continuously improving its security system, didi also continues to enhance its product and service experience to meet users' segmented and personalized needs.
elderly passengers can use the didi senior edition wechat applet, the "help the elderly take a taxi" in the app, the "400-688-1700" telephone hotline, or the taxi call hotline 95128 in some cities to take a taxi conveniently. visually impaired users and guide dog users can use didi's "barrier-free travel service" to enjoy priority dispatch and other rights. traveling with pets can choose didi's private car travel service. users who want to go to multiple locations and arrange their own itineraries can choose didi's chartered car.
in addition, didi has also launched functions such as "quiet at night" and "report after drinking". personalized services such as "pet express" and "optional female driver" are being piloted or tested in some cities.
abnormal costsblock refund，accountprotect your information and property
in response to problems that may arise during a trip, such as taking a detour, being charged for not riding the vehicle, failing to end an order in time, and overcharging for surcharges, didi has upgraded its "fare guard" service. when passengers encounter abnormal fares in the above scenarios, "fare guard" will activate the three functions of interception, refund, and compensation in a graded manner to ensure that the cost of each taxi ride is transparent and reasonable.
if you accidentally lose something while taking a taxi, please contact the driver through the didi chuxing app or mini program "my-customer service-lost and found", or call the hotline 400-000-0999.
didi digital’s ai anti-fraud can improve the accuracy and timeliness of risk screening and ensure the safety of user funds.
didi delivery has established a full-link prohibited goods identification-warning (interception)-control mechanism, and has 100% coverage of all orders through the prohibited goods ai model + manual review. the upgraded "zero liability guarantee for cargo damage" has added a new online quick claims function to provide a bottom-line compensation guarantee for cargo loss and damage caused by non-subjective malice.
distribute 400 million driver subsidies to improve service quality in key scenarios
during the national day holiday, didi issued rmb 400 million in subsidies to drivers and launched ten levels of rewards to encourage drivers to take orders and increase the success rate of users taking taxis. during the peak period when travel supply and demand are tight, didi tried to charge holiday driver service fees to increase driver income.
at the same time, under the guidance of the competent authorities, didi will set up support fleets in beijing, nanjing and other cities to alleviate the evacuation pressure of stations and popular scenic spots, and reserve the transportation capacity resources of the online car-hailing support fleet to respond to calls from all over the country at any time.
happy holidays to all passengers and drivers!
proofread by mu xiangtong
