providing considerate and caring services to relieve people's worries with professionalism and enthusiasm - zhang chun, the service star of zhejiang unicom
2024-09-25
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in shaoxing city, zhejiang province, there is a china unicom smart home engineer named zhang chun. his daily work is not only to connect the network, but more importantly, to solve various problems users encounter in the process of using the network through his professional skills and enthusiastic service.
zhang chun knows that for many users, the internet is not only a tool to connect to the world, but also an indispensable part of daily life. therefore, whether it is to deal with home broadband failures or help users solve problems with smart devices, he can always arrive at the scene as quickly as possible, use professional skills to troubleshoot, and restore users' network life to normal. his service does not stop there. he also often takes the initiative to communicate with customers, understand their needs, and provide customized solutions to make smart home life more convenient and comfortable.
for many elderly people, internet knowledge is relatively unfamiliar, which undoubtedly limits their enjoyment of the convenience and fun brought by digital life. in order to make up for this gap and improve the quality of life of the elderly, zhang chun provides one-to-one warm care services for elderly users in the service area, and grandma wang is one of them. after work, zhang chun often visits grandma wang and chats with her about family matters to understand her specific demands and difficulties in digital life. for example: how to use the internet safely for video calls so that you can keep in touch with your family far away; how to buy daily necessities through the internet to avoid frequent outings. in response to these demands, zhang chun also explained to grandma wang in detail the risks of internet fraud, and taught her how to set a strong password to protect the security of her account. he also taught grandma wang how to use a smartphone for video calls, including how to add contacts, initiate calls, and how to make simple operational adjustments (such as volume control, screen switching, etc.). in order to ensure that grandma wang can master what she has learned, he recorded the usage steps in a booklet as "function instructions" and conducted actual operation drills with grandma wang from time to time.
zhang chun is just an ordinary member of the many china unicom smart home engineers, but he has always practiced the concept of "doing good things around him and solving people's problems with his own actions". in the days to come, we hope that zhang chun can continue to shine and bring more users a technological, convenient and warm network life experience. at the same time, we also hope that more and more engineers will be like zhang chun, using their talents and enthusiasm to contribute their own strength to high-quality services. (xianning news network)
