ingenious service and pursuit of excellence
2024-09-22
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there is such a service team in shanghai unicom. they have won the praise of customers with excellent service quality, professional business ability and high sense of responsibility. they are the vip account manager team of shanghai unicom telemarketing center. the team consists of 100 people and continues to provide high-quality services and innovative product experience for unicom customers.
at the beginning of 2024, luo dan, a member of the team, received a call from a mr. gan. mr. gan revealed that he had recently received a facetime call asking him to cooperate with the transfer, and he was very troubled. luo dan immediately caught the signs of online fraud. he immediately calmed mr. gan's nervousness, listened to his narration patiently, and asked in detail about the ins and outs of the incident. with his keen insight and professional knowledge, luo dan determined that this was a premeditated online fraud. he kept persuading mr. gan not to believe the other party's words, not to make any transfers, and to call the police to check the situation immediately. after luo dan's patient persuasion, mr. gan no longer believed the other party's words, avoiding the huge economic losses that might have occurred. luo dan is a microcosm of this excellent team. at critical moments, every member of the team has the professional ability to solve problems calmly, considers customers from the perspective of customers, and provides services with heart and emotion.
quick response means speed, sincere service means warmth. while completing daily service maintenance work, the vip account manager team of shanghai unicom also actively participates in offline public welfare activities. many elderly unicom customers do not have enough knowledge about innovative products and functions. after understanding the situation, the vip account manager team contacted the neighborhood committees in need, organized "sui shen wu ai" anti-fraud knowledge and innovative product science popularization activities, popularized unicom's innovative business functions, and answered questions about communication problems on site, which was welcomed by the majority of elderly residents.
the shanghai unicom vip customer manager team has demonstrated the service concept of "unicom's good service and dedication to customers" with practical actions. in the future, they will continue to improve service quality, innovate service methods, and provide customers with a more high-quality, convenient and efficient service experience. (xianning news network)
