news

한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina

recently, a video in which a girl complained on xiaohongshu about being insulted by a hong kong couple sitting behind her because she adjusted her seat on a plane went viral online.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

netizen @金玥霖 said that on september 17, she took a cathay pacific flight from hong kong to london. after the plane was flying smoothly, she adjusted her seat, and the aunt in the back seat asked her to fold up the backrest of the chair because it would interfere with her husband's watching tv.

after the girl declined, the aunt started to put her feet on the handles of the girl's seat, kicked her arms, and began to abuse her crazily.

after the girl warned her in her broken cantonese not to push it back, the aunt started to curse the girl as a "mainland girl" and attacked her with discriminatory language.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

in desperation, the girl asked the flight attendant for help. unexpectedly, in order to calm things down, the flight attendant not only did not blame the hong kong couple, but asked the girl to adjust the backrest.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

"i was shocked because it was not meal time at all, but the flight attendant asked her to compromise for no reason." the girl found it hard to accept and rejected the flight attendant's way of handling the matter.

after the mediation failed, the hong kong couple continued to harass the girl. the aunt kicked her seat hard, the uncle pushed her backrest frantically, and the girl called the flight attendant again.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

at this time, the stewardess who had asked her to adjust her seat apologized to the girl. after the stewardess persuaded the couple in the back seat, the uncle explained that his legs were long and his feet hit the chair when he moved. the aunt perfunctorily agreed to stop putting her feet to the front seat handle, but she secretly disobeyed her and returned to her old ways as soon as the stewardess left.

he kept emphasizing that people from the mainland were making sarcastic comments to the girl and even gave her the middle finger.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

especially after they knew that the girl was recording, they put their hands on the girl's seat and shook it wildly.

the picture is from xiaohongshu blogger @金玥霖, the copyright belongs to the original author

the girl called the flight attendant again to negotiate, but the flight attendant said that the economy class was full and she could not help her change her seat.

at this time, other passengers on the plane could no longer bear it and spoke up for her, condemning the couple's behavior.

--do you only bully children?

--it's really embarrassing for us hong kong people.

--is a man in his sixties bullying a little girl a human being?

--the girl has cried several times, but she still endured it silently. this is really too much.

--you are really rude. don't say you are from hong kong.

seeing that the situation was getting out of control, the stewardess finally arrived and said that she could help the girl change her seat.

the girl said, "it feels outrageous. if no one speaks up for her, will the airline let her continue to tolerate it? as such a large airline, cathay pacific doesn't know how to handle this kind of dispute? they treat her differently, and shouldn't this kind of passenger's behavior be punished?"

finally, the girl said that she released this video to encourage everyone to speak up and seek help when they are bullied.

i think i am not suitable for an introverted girl. i can be so angry that i can't speak when encountering such a rogue thing, let alone a little girl who is more introverted than me. i hope that when you are attacked by someone for no reason, you can stick to yourself while ensuring your own safety.

although my way of dealing with the problem was a bit cowardly, i was lucky that i was able to find a flight attendant to help me solve the problem. i would like to remind everyone that if you cannot solve the problem yourself, you must try to seek help and let others know.

i believe that most people have a scale in their hearts called conscience.

after the girl's video was released, it went viral online, and netizens were outraged and came to her aid

--i was so moved after seeing the latter part... i knew that hong kong people would not just stand by and watch! ! ! ! !

--my opinion of you hong kong people has changed. you look cold on the outside but are warm-hearted at heart. especially when i saw a woman cursing in a mixture of chinese, english and cantonese, my breasts became unblocked.

--i saw a hong konger nearby shouting in cantonese, "don't tarnish our hong kong people's image." there were also passers-by aunties and sisters helping to criticize, which shows that there are still many good people in this world.

--because it is really embarrassing, this kind of blatant discrimination is really unbearable to watch. this girl is too gentle, i would throw water on her, cry and scold her. i will lose control of my tears when i get excited.

--have you complained about this stewardess? ! ! ! have you complained about this stewardess? ! ! ! ! ! ! ! !

--i understand that there is no seat change in economy class. to upgrade to business class, it is necessary to escalate the conflict and the situation is serious. but the flight attendant's way of dealing with it is as soft as cotton and has no deterrent effect on the bad guys. the cabin can be changed. the chief flight attendant asked the sister to "follow me" so demanding! the two "sorry"s he said later were not even to the sister, but because the sister had to leave her seat and the passenger next to her had to put away the table and move... isn't this attitude too funny?

--1. i have seen the blogger's previous comments. her flight was a long-distance flight to london, which took about ten hours. on long-distance flights, except for takeoff, landing, meals, etc., when the flight attendants asked passengers to straighten their seat backs, passengers were allowed to rest and adjust their seat backs freely. it was a favor, not a duty.

2. the angle of the television on cathay pacific aircraft can be adjusted, so his statement that “it is inconvenient to watch tv” is hardly true.

3. there is no situation where the back seat passengers cannot fold down their seats, such as sitting in the emergency exit aisle. long-distance large aircraft also have a variety of seats suitable for large people, such as preferred economy class, emergency exit, and extra leg room. if he feels that his large body will affect the minimum comfort, he should inform him in advance when selecting seats (online check-in starts very early, and it is generally easy to choose seats).

4. behaviors such as rocking chairs, giving the middle finger, and discrimination have already caused actual harassment.

--i think the most important point to note is that the flight attendant was obviously biased in "mediating" at the beginning. later, many people spoke up for the young lady and she said that the seat could be adjusted. this shows that she handled the matter very subjectively at that time. she had her own position at the time and believed that the poster, a "mainlander", should swallow her anger. it was not until a hong konger stood up for her and said that the seat could be adjusted. it really made me angry😡

--it's cathay pacific, that makes sense. i returned to vancouver from hong kong in 2022. i was six months pregnant. i asked the flight attendant if he could help me put my random suitcase on board. he said that due to the epidemic, he couldn't move your suitcase, but he could put it on board with me, and it was business class.

--cathay pacific is just terrible! seven or eight years ago, the flight from thailand to beijing descended too fast, causing tinnitus, and then very painful ears. after enduring it for a long time, i complained to the flight attendant and asked if it was okay to complain to the captain about the speed. it was very uncomfortable. i think this is a reasonable request. even if it is technically impossible, you can tell me that there is no way to adjust it. but this flight attendant not only did not complain, but she scolded me instead, saying that i had no knowledge and was worse than you as a flight attendant. at first, she saw that we were chinese and could speak english and stood behind me and scolded me. it was not that she didn't understand, but that she thought everyone's quality was different. you should compare your knowledge with her. but she probably meant that we didn't understand, so she made things worse and pulled the other two flight attendants to stand in the rear cabin and talk to us. it happened that our position was not far from the rear cabin and we could hear it.

--after watching this video, i really feel that what a rubbish airline this is. this kind of thing should not happen. bullying a little girl is really infuriating. not to mention the problems of these two people, they just have mental problems, but the airline should not let this kind of thing happen. i hope there will be a follow-up to see how the airline solves it and quickly fire this flight attendant.

seeing that the voices supporting the girl on the internet were getting stronger and stronger, cathay pacific just responded:

ensuring the safety and rights of every customer is our top priority. we always maintain a zero-tolerance attitude towards any customer who does not comply with aviation safety regulations and does not respect the rights of other customers. therefore, in accordance with the relevant "general terms and conditions for passengers and baggage", we will refuse the two customers who disturbed others in this incident from taking any cathay pacific group flights in the future.

cathay pacific said that after investigation, it was found that on flight cx253 on september 17, two customers had an argument with the customer in front of them over the issue of seat back adjustment and made verbal and behavioral harassment. during the period, the crew members mediated and dissuaded the two customers many times, but the two customers did not stop the harassment. the crew comforted the affected customers and arranged for them to change seats in the premium economy class when the economy class was full. after the affected passengers changed their seats, the cabin service manager admonished the passengers for their inappropriate behavior and gave them two serious verbal warnings. according to the relevant "general terms and conditions for passengers and baggage", the two customers involved will be denied boarding any future cathay pacific group flights.

cathay pacific said that the company has always attached great importance to customer safety and travel experience and will never tolerate any disturbing behavior on board. it would like to apologize again to the affected customers for the incident.