a series of typhoons resulted in a prepayment of over 167 million yuan! shanghai ping an property & casualty insurance is making every effort to promote claims services
2024-09-22
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just as "bebejia" left, "prasang" came again. as an economic shock absorber and social stabilizer, the insurance industry took the initiative to step forward and practice social responsibility. under the guidance of the shanghai regulatory bureau of the state financial supervision and administration bureau, the shanghai insurance industry was on high alert. the emergency special disaster response team and the temporary disaster relief party branch of ping an property & casualty insurance shanghai branch continued to stick to the front line, quickly settle claims, reduce risks, and help resume production after the disaster.
as of 20:00 on september 19, ping an property & casualty insurance shanghai branch had received a total of 22,549 reports of typhoon-related auto insurance, with an estimated claim amount of 112.616 million yuan. it had also received a total of 3,453 reports of non-auto insurance, with an estimated claim amount of 54.859 million yuan. the overall estimated claim amount has exceeded 167 million yuan.
complete car insurance claims in as little as 8 minutes
in the fight against typhoons, speed comes first. ping an property & casualty insurance shanghai branch immediately opened a green claims channel, quickly accepted reports 24 hours a day, relied on technology to simplify the claims process and procedures online and offline, and implemented rapid payment. relevant staff rushed to the scene to participate in the rescue work, set up major disaster claims service points, and provided claims services in a centralized manner.
affected by typhoon prasang, on the evening of september 19, mr. cai from pudong new district reported that his car was parked downstairs and the windshield was hit by a tree. after receiving the report at 20:37, dong yirong, a car insurance claims adjuster, guided the customer to take photos of the damage through the "ping an good car owner app" to quickly complete the damage assessment. the compensation amount of 995 yuan was quickly received at 20:45 that night. it only took 8 minutes from receiving the customer's report to the payment.
earlier, on september 16, typhoon "bebejia" made landfall. ms. xu from qingpu district reported that her vehicle was hit by falling objects and the roof was damaged. auto insurance claims adjuster liu biaozhi received the report at 12:56 and quickly completed the investigation and assessment of the damage. the compensation amount of 5,906 yuan was received at 13:09, and the entire case was paid in 13 minutes.
helping agricultural enterprises and farmers resume work and production
the strong winds and rainstorms brought by "bebejia" caused considerable losses to vegetable farmers in shanghai. ping an property & casualty insurance shanghai branch underwrote vegetable planting meteorological index insurance for songjiang farmers, covering an area of 1,553 mu. this insurance can monitor the corresponding "cooling, heavy precipitation, and strong wind" climate data for farmers, and actively pay the corresponding insurance compensation to farmers when the compensation index is triggered, greatly improving the convenience and timeliness of claims settlement for vegetable farmers. during the typhoon, ping an property & casualty insurance shanghai branch efficiently settled claims for affected enterprises and farmers through online service platforms such as the ainongbao app and wechat public accounts.
at 3:30 pm on september 17, after receiving a report from shanghai chuxin vegetable professional cooperative, ping an property & casualty insurance shanghai branch completed the settlement and payment at 9:30 pm on the same day, with a compensation amount of 27,000 yuan. on the morning of the 18th, nine disaster-stricken farmers reported the case, and all claims were settled that afternoon. among them, shanghai chunqiang agricultural science and technology development co., ltd. was relatively severely affected and received a compensation of 45,000 yuan. the total amount of compensation involved in typhoon bebejia was 241,950 yuan, and all claims were settled within 12 hours. by providing a "worry-free, time-saving, and money-saving" service experience, it accelerated the post-disaster recovery of farmers, tightened the "safety belt" for agricultural production in towns and villages, and helped the development of local agricultural industries.
serving small and micro businesses with speed and warmth
on september 16, yang junhao, a claims adjuster at ping an property & casualty insurance shanghai branch, received a report that a small and micro business was affected by typhoon bebejia and the door glass was damaged. yang junhao responded quickly and contacted the customer through remote connection within five minutes, guiding the customer to take photos of the damaged door glass. just one hour later, the customer received a compensation of 2,000 yuan.
it is reported that ping an property & casualty insurance shanghai branch and ping an property & casualty insurance headquarters worked together to deploy a number of claims experts from across the country to assist, and jointly with auto repair stations, rescue companies, and forklift companies, prepared hundreds of rescue vehicles, and actively carried out rescue operations. in addition, ping an property & casualty insurance shanghai branch linked social resources to set up high-altitude safe parking lots, sent early warning notifications to more than 3 million customers through the ping an good car owner app, wechat, and official accounts, and provided free parking services for more than 2,000 vehicles in total; conducted a carpet-style inspection of flooded black spots and persuaded more than 500 vehicles to leave; deployed 460 rescue personnel on site, inspected 230 vehicles, rescued 182 vehicles, and provided towing services 1,820 times, fully ensuring the safety of customers' vehicles and property.
at present, the number of accident reports is still rising, and rescue and insurance claims work cannot be relaxed for a moment. in order to effectively protect the rights and interests of consumers, ping an property & casualty insurance shanghai branch adheres to the principle of "pay as quickly as possible, pay as much as possible, and make reasonable advance payments", and adopts multiple measures to carry out all-round risk reduction services. together with insurance peers, it builds a solid line of defense for disaster prevention and mitigation, and spares no effort to protect people's lives and property.
author: tang weijie
text: tang weijie photos: provided by the interviewee editor: shang hui editor-in-chief: rong bing
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