the toilet paper rolls that are being snapped up are not even as big as the palm of your hand! who is selling "lilliputian supplies" to families?
2024-09-20
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9.9 yuan for high-end headphones, 19.9 yuan for a box of snacks... on some e-commerce and social platforms, "bargain-priced" products always attract many consumers to "pick up bargains". however, behind the seemingly great value deals, there may be a secret about the size of the products. many netizens said they were cheated after receiving "lilliputian products".
there are endless consumer traps hidden in low-price online shopping, making it difficult for consumers to guard against them. merchants play size games, sleight of hand, and even false propaganda. do deceived consumers have to suffer in silence?
merchants use low prices or 0 yuan to induce consumers to "pick up bargains"
the quality, size and specifications of the products are greatly discounted
"family members don't want 99.9 yuan, 69.9 yuan, or 49.9 yuan. today we'll give you a treat, and it's only 29.9 yuan..."
on the short video platform, a netizen imitated the tone of live broadcasts by online anchors to show off an induction cooker he bought that was only the size of a palm.
similarly, there are many consumers who placed orders because of low prices or promotions, but ended up buying mini-sized products: one netizen ordered a pair of stone lions to protect their homes, but when they received them, they were only a few centimeters in size; another netizen showed the tissues his family bought online, and a whole bag of tissues was about the size of a mobile phone case; another netizen spent 19.9 yuan to buy a whole basket of mooncakes, but there were only four in total, and each mooncake was about the size of a knuckle...
△the mini-sized product purchased by netizens. (photo source: internet)
in addition to buying mini-sized products on various shopping platforms, some consumers also reported that some wechat groups used "0 yuan order" as bait to attract group members to join. consumer mr. zhang said that he entered the low-price group by scanning the code on the card sent with the courier.
mr. zhang: after i bought something online, i opened the package and found a card inside besides the things i bought. after scratching it, it showed that i won the second prize. according to the prompt, i scanned the qr code and entered a group. later, i found that many people in the group were in because they won the second prize. after a while, someone posted a few links in the group, saying that you can buy three small items, tissues, napkins, and garbage bags, for 0 yuan.
△the group rules state that if you invite new members to join the group, the inviter can also receive cups, hair dryers, etc. depending on the number of people invited.
with a try-it attitude, mr. zhang chose to buy tissue paper for free. mr. zhang said that he thought it was good after seeing the promotional picture and thought it was a normal product, but after receiving the product two days later, he found that the napkin paper was not even as big as his palm, and the garbage bag was about the same length as his finger.
what kind of business is behind these so-called "low-price purchases, 0 yuan purchases"? after observing the group for a period of time, mr. zhang found that these shopping groups first attracted new members to join the group through "0 yuan purchases", and then sold low-priced and low-quality products.
mr. zhang: merchants use this kind of promotion to promote products. they ask you to invite friends to join the group, and then sell other things at a lower price. some people will post pictures after buying them. the things are indeed cheap, but their quality, size, and specifications are greatly discounted.
buyer spends 10,000 yuan to buy excavator online but receives toy instead
the seller was sentenced to "refund one and compensate three"
compared with buying ordinary daily necessities that are not what they appear to be, the loss experienced by a consumer in guangxi was much greater.
the wechat public account of the guangxi high court recently disclosed that in february this year, luo chose a one-ton mini-engineering crawler multifunctional excavator from a store opened by zhou through a second-hand platform to take care of his orchard. the excavator product details page stated that it could be used for "crushing/grasping wood/raking grass/drilling holes" and was priced at 10,000 yuan.
after luo confirmed the function configuration with the store owner zhou, he paid the money and generated an electronic order. ten days later, luo received a toy excavator from zhou. the two parties failed to reach an agreement, so luo sued zhou in court. after trial, the court held that zhou's sales behavior constituted fraud, and ordered zhou to return luo's purchase amount of 10,000 yuan and give him triple compensation, and luo returned the toy excavator sent by zhou.
ms. gao, a consumer who has also fallen into the trap of low-price online shopping, believes that in addition to users reading the detail page carefully when placing an order, the platform should also strengthen the review and supervision of products.
ms. gao: merchants use blurry pictures and unclear descriptions to mislead consumers. by the time consumers discover the problem, the goods have already been delivered to their homes. when shopping online, you can't just look at the price, but also carefully check the detailed information and user reviews of the goods. i also hope that the platform can strengthen supervision of merchants and prevent the appearance of non-standard goods.
expert: platforms need to strengthen review and management of merchants
consumers should avoid being greedy for cheap prices and trusting low prices
in this regard, chen yinjiang, deputy secretary-general of the consumer rights protection law research institute of the china law society, said:
whether on e-commerce platforms or chat software, publishers and sellers of product advertisements should disclose product-related information in a comprehensive, truthful, accurate and timely manner, and should not deceive or mislead consumers. merchants must comply with relevant regulations such as the e-commerce law and the consumer rights protection law, such as publicly disclosing license information.
for consumers, do not trust low prices easily. if there are some platforms or merchants that make special low-price promises, try to keep the evidence to avoid the goods not being what they claim to be, and protect your rights according to the law. if the negotiation fails, consumers can complain to the relevant departments, and the relevant departments can order the platform or merchant to provide records of the original transaction information.
the platform should strengthen the review of merchant qualifications and daily management. if it is found that the goods are obviously lower than the market price, or the merchant has obviously engaged in false advertising, the platform should take measures such as limiting the flow and removing the goods from the shelves, and report to the relevant departments. if the platform fails to take corresponding measures in a timely manner, resulting in damage to consumer rights, the platform will also bear certain responsibilities.
huang xiaoyu, a lawyer at yingke law firm in beijing, told the media that the consumer rights protection law stipulates that operators should provide consumers with information about the quality, performance, use, validity period, etc. of goods or services in a truthful and comprehensive manner, and should not make false or misleading propaganda. in addition, the regulations for the implementation of the consumer rights protection law also stipulate that operators should use easy-to-understand methods to provide consumers with truthful and comprehensive information about goods, and should clearly indicate the name, price, and unit of measurement of the goods, so that the price tags and price lists are complete, the content is true and accurate, and the markings are clear and eye-catching.
huang xiaoyu reminded consumers to avoid similar online shopping traps:
first, avoid being cheap;
secondly, if you are unsure about basic information such as the quantity and size of the product, you should contact customer service and ask them to provide detailed explanation;
finally, if your rights and interests are infringed, you should contact the platform and market supervision and management department to file a complaint. if necessary, you can also protect your rights through litigation or arbitration.
reprinted from: china national radio, china central radio and television
source: xiaoxiang morning news
