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mr. zhang spent 270,000 yuan to order a new car from a car sales company in july. after picking up the car on august 1, mr. zhang has not yet received the vehicle certificate, which makes it impossible to register the car. he can only drive with a temporary license.

mr. zhang said that he bought the car from a car sales company, but the vehicle certificate was at the 4s store. the 4s store had mortgaged the certificate to a bank, so it was temporarily unable to provide it to mr. zhang.

later, the person in charge of the 4s store said that the 4s store would communicate with the customer to solve the problem as soon as possible, but failed to provide a specific time point for the solution. when asked about the specific location of the certificate of conformity, manager fu responded that the sales department was handling the matter and he himself did not know the exact location of the certificate of conformity. he emphasized that the 4s store was negotiating with the group to seek a final solution.

mr. zhang is still waiting for the certificate of conformity so that he can legally register his new car. a sales representative from the automobile sales co., ltd. said that this was the first time they had encountered such a situation, and they usually obtained vehicles from 4s stores.