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on the afternoon of september 11, luo yonghao posted a message on his personal weibo to explain the situation of selling "fake foreign brand" "fendi casa mooncakes", and sincerely apologized, saying that "he will refund one and compensate three."

screenshot of luo yonghao's personal weibo

luo yonghao wrote, "there are still six days before the mid-autumn festival, so the handling is timely. but i think this mistake is actually quite low-level. it is probably because the quality control and supervision departments have gradually slacked off after not having any serious accidents for a long time. from a human perspective, this is inevitable, and we still need to continuously improve and perfect the process and discipline. as the chief supervisor hired by jiaogepengyou, i, together with the company, sincerely apologize to the consumers who bought fake foreign brand mooncakes. the refund of one-third of the money will be automatically credited to the account within ten working days."

in addition, luo yonghao also mentioned similar incidents involving other brands recently in the following text, calling on other "friendly competitors" to follow suit.

screenshot of the official weibo account of make friends live room

according to previous reports, the jiaogepengyou live broadcast room once sold a product called "fendi casa mooncake souvenirs", which is highly similar to the luxury brand fendi casa. therefore, some netizens questioned whether the two are really related.

on the morning of september 11, the official weibo account of the jiaogepengyou live broadcast room announced that it had received complaints from users and found that the "fendi casa mooncake souvenirs" that had been sold had a suspected fraudulent brand association with the luxury brand "fendi" (including the fendi casa series). the company immediately launched a special investigation and stopped selling the related products.

jiaogepengyou said that after repeated checks, the company found that the brand could not prove that it had an actual connection with the luxury brand fendi casa. the company decided to make advance compensation to all consumers who purchased the brand: all consumers who purchased the product will be actively refunded and compensated three times the purchase amount. the company will notify all consumers and handle compensation within the next ten working days.

screenshot of netizens' comments

after the refund announcement was released in the make friends live broadcast room, the reporter noticed that the product could no longer be found in the product column or window column.

regarding the act of the "make friends" live broadcast room to refund in advance, one netizen left a message in the comment section: "it has been sent to the customer." the "make friends" live broadcast room replied that customer service will contact them and resend them mooncake gift boxes of other brands.