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recently, mr. zhai from lishui, zhejiang reported to the paper (https://tousu.thepaper.cn) that two months ago, he had recharged several times on a dating app called "qianban" for paid chats, with a total amount of more than 20,000 yuan. however, when he agreed to meet with the chat partner, the other party inexplicably lost contact. he then searched online and found that other people had similar experiences.

the homepage of the “qianban” app provided by mr. zhai

mr. zhai believes that the "qianban" app is suspected of inducing fraud. the transfer records he provided show that the transfer receiving account is "hainan huanqu technology co., ltd."

regarding the above dispute, the paper called the company involved many times, but no one answered the call.

the chat list of the “qianban” app provided by mr. zhai

later, the paper tested the “qianban” app and found thatafter the gifted virtual gold coins are used up, consumers need to recharge and purchase virtual gold coins to continue sending messages to the chat partner. the minimum recharge amount is 19 yuan and the maximum is 5999 yuan, and every 1 yuan corresponds to 10 gold coins.

in this regard, a lawyer said that if consumers purchase virtual gold coins in an app and use them to chat with a chat partner, and if the chat partner is suspected of fraudulently deceiving consumers into making huge purchases in the app and thereby gaining profits, then consumers have the right to require the app to disclose relevant information related to the transaction.

consumer complaints:

mr. zhai has been single for many years. two months ago, when he was watching a video on a website, he learned about a dating platform called "qianban" through a pop-up advertisement on the page. "i wanted to meet the opposite sex through the app, but i didn't expect that i spent 20,000 yuan and didn't even meet anyone in real life."

mr. zhai recalled that when he first downloaded the "qianban" app, he did not know that he needed to recharge and purchase coins to chat. after chatting with his favorite chat partner for several rounds, the "qianban" app suddenly reminded him that he needed to recharge and purchase coins to continue sending messages. for this reason, he has purchased gold coins many times since early july this year.

the screenshots of the transfer records provided by mr. zhai show that when purchasing gold coins on the app, the recipient of the transfer was "hainan huanqu technology co., ltd." the largest amount of his transfer was 2,999 yuan, and he made multiple transfers in two months, with a cumulative amount of more than 20,000 yuan.

mr. zhai said that two weeks ago, he wanted to develop a further relationship with a chat partner he met on the app, but after recharging and purchasing gold coins many times, he was unable to meet the other party.

"the other party claimed to be from lishui. after several rounds of chatting, we added each other on wechat. in the subsequent wechat chats, i never received a clear phone number. when i called the number provided by the other party, it was either invalid or turned off." mr. zhai said that they had agreed to meet in person, but now he can't even see the person. "then i realized that i had been cheated and i completely gave up."

the virtual gold coin recharge page in the "qianban" app provided by mr. zhai

mr. zhai said that the "qianban" app has different charging standards according to the chat form. "there are text chats, voice chats and video chats. only by buying gold coins can you have the opportunity to contact the blind date in the app. text messages are about two yuan per message, and video chats are more expensive, 50 yuan for less than 10 minutes."

in addition, mr. zhai discovered that the app was very carefully configured. whenever personal information such as address was involved, the screen would immediately block that information, making it impossible for consumers to contact their chat partners and leave the app.

the paper then downloaded the "qianban" app and found that after clicking on the chat partner recommended by the system, the other party's gender, age, place of residence and other personal information will be displayed. the gold coin recharge is divided into 9 levels, with the minimum recharge amount of 19 yuan, corresponding to 190 gold coins, and the maximum recharge amount of 5999 yuan, corresponding to 59990 gold coins.

in addition, you need to top up the corresponding amount of gold coins to send text messages, video calls, and send gifts to your chat partner. the minimum value of the gift is 99 gold coins, and the maximum value is 52,000 gold coins.

business response:

regarding this dispute, the paper called hainan huanqu technology co., ltd. many times, but no one answered the call.

industrial and commercial information shows that hainan huanqu technology co., ltd. was established on november 7, 2022 with a registered capital of 1 million yuan and 0 insured persons.

a search by the paper found that a user on a certain complaint platform also filed a complaint against hainan huanqu technology co., ltd.the user said that in the app owned by hainan huanqu technology co., ltd., he was emotionally induced by the chat partner and recharged the chat partner to increase intimacy. he was always told that he could not obtain detailed information because of insufficient intimacy, and a total of more than 40,000 yuan was recharged.

in this regard, wu fenghu, a lawyer at beijing jingshi (shanghai) law firm, said that according to article 8 of the consumer rights protection law, consumers have the right to know the true situation of the goods they purchase, use or services they receive. consumers buy gold coins on the platform and use them to chat with chat partners.if the chat partner is suspected of fraudulently deceiving consumers to make huge purchases on the app and thereby obtain relevant benefits, the consumer has the right to require the app to disclose relevant information related to the transaction.