news

한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina

beijing news shell finance (reporter wei yingzi) on september 7, beijing news shell finance reporter learned from the official weibo of iqiyi sports that it once again apologized for the problem that users were unable to purchase the live broadcast of the china-japan match in the top 18 of the national football team on september 5, and the benefits after purchase were not credited in real time, and proposed three solutions for affected users.

for sports members who redeemed tickets for the game repeatedly, iqiyi said that the tickets have been returned to the user's account; for users who made repeated purchases, iqiyi said that the amount of repeated purchases will be refunded; for users whose rights and interests were damaged during the game, iqiyi said that a ticket will be compensated. in addition, iqiyi emphasized that the tickets and refunds will be automatically returned to the user's account within 5 working days, and the refund information will be notified through the iqiyi sports app station message.

on september 5, the fifa 2026 world cup asian qualifiers kicked off, and iqiyi has the exclusive rights to broadcast the event. during the live broadcast of the first round of the china-japan match, some netizens reported on weibo that they had purchased iqiyi sports membership but could not watch the game. that evening, iqiyi sports issued a statement explaining that it was due to excessive instantaneous traffic and the allocation of technical service resources exceeding the limit, and apologized.

edited by qu xiaoyi

proofread by zhao lin