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recently, the municipal government service center organized relevant leaders of some municipal units to go deep into the front line of government services and carry out an immersive government service experience activity called "i accompany the people through the process". it examined government services from a unique perspective, faced the needs of enterprises and the public, and found the starting point and end point of government service reform, improved service efficiency and quality, and made every effort to create a high-quality, efficient and convenient government service environment.

"experiencers" immersively experience the service process in different identities. they focus on whether the service process is smooth and smooth, whether the service experience is good or not, find out the "difficulties" and "blocking points", and assess the business proficiency and service capabilities of window staff on the spot. they find problems in a down-to-earth way, tackle tough problems and make rectifications, so as to help people's happiness continue to improve and the business environment continue to optimize.

it is understood that the "government service experiencer" will go to the government service center at least once a quarter, log on to the online service platform, conduct immersive experience activities, and experience the window service attitude, professional level, and service efficiency from a third-party perspective from time to time to identify the crux of the problem. at the same time, they will jointly carry out online and offline service experience with the staff responsible for government service work, classify and analyze the collected problems, formulate targeted solutions, and innovate reform measures to form a number of convenient results.