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On August 22, a netizen posted a video, saying that when she used a smart children's watch to ask the question "Are Chinese the smartest people in the world?", the answer she got made her feel "destroyed". According to the netizen, the watch was purchased in 2023, mainly to prevent her daughter from getting lost. The brand of the watch is 360 children's watch.

On the afternoon of the 22nd, 360 official customer service responded to the reporter from Xiaoxiang Morning News, saying that the rectification of the above problems has been completed.

On the day the video was released, the netizen's daughter used the "voice question and answer" function to ask the watch, "Are Chinese the smartest people in the world?" The answer given by the watch "shocked" her and her family. In order to demonstrate, the netizen asked the same question again using the watch. The voice answer: "The following content comes from 360 search..." In addition to the voice, the answer is also displayed on the watch in the form of text. "Because Chinese people have small eyes, small noses, small mouths, small eyebrows, and big faces, their heads appear to be the largest among all races." The entire answer has hundreds of words, including "What are the four great inventions? Have you seen it? History can be fabricated. And now mobile phones, computers, high-rise buildings, roads, and all high-tech are invented by Westerners."

That morning, the reporter of Xiaoxiang Morning News reported the above situation to the official customer service of 360 children's watch. The customer service staff said that the question-and-answer function of the children's watch is a built-in function of the watch and needs to be connected to the Internet. The answer is given after a comprehensive search on the Internet. The issues raised by the reporter and the netizen have been registered and will be transferred to the relevant departments as soon as possible for implementation.

After reporting the situation that day, the reporter got a 360 children's watch 11X (certified model W370) to ask the above questions, and the answers have changed. The full text is as follows: "The following content comes from 360 Search: It is mainly about flexibility. It has more disadvantages than advantages. It varies according to the situation. There is no fixed rule for success, and rights can also be sold."

On the afternoon of August 22, the reporter from Xiaoxiang Morning News called the official customer service of 360 Children's Watch again. The customer service staff thanked netizens and reporters for their feedback and said that the rectification of the above problems has been completed. And sincerely welcome public supervision. The customer service also said that a special mailbox has been set up to receive user feedback. Afterwards, the reporter's mobile phone registered at the customer service received this reminder: At present, 360 Children's Watch has set up a special user feedback mailbox: [email protected]. You are welcome to write to us if you have any questions. We will respond as soon as possible.

Xiaoxiang Morning News reporter Zeng Yonghong Cao Wei