ICBC Xuzhou Taishan Branch continues to provide "coin purse" services
2024-08-07
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Xinhua News Agency·Xinjiangsu News: ICBC Xuzhou Taishan Branch actively implements the relevant requirements of the People's Bank of China on rectifying the refusal to accept RMB cash, adheres to the service purpose of "finance for the people", and comprehensively promotes the "coin purse" service publicity and exchange activities, providing convenient and considerate services to local residents and merchants.
"Change purse" is a kind of change exchange service for customers after putting RMB coins of certain denominations into a specific packaging bag. This service aims to meet the public's change exchange needs, especially in areas where electronic payment is difficult to cover, by providing diversified services to meet the actual needs of customers.
In order to deepen the awareness of the "Change Wallet" service among the surrounding residents, ICBC Xuzhou Taishan Branch has taken multiple measures to actively promote it. On the one hand, it makes full use of the time when customers are waiting to handle business, especially the elderly customer group, to actively introduce the "Change Wallet" service, and popularize anti-fraud knowledge to enhance customers' financial security awareness. On the other hand, while effectively playing the role of the main business position of the outlets, it also uses the outlets' electronic screens, leaflets and other channels to publish the "Change Wallet" exchange service announcement, and introduce the "Change Wallet" service to surrounding customers.
In order to enhance the convenience and efficiency of services and shorten the waiting time for customers, Taishan Branch has opened a "quick change purse exchange" channel, which allows customers to exchange change on the go. At the same time, the counter prepares a sufficient number of standardized "change purses" ranging from 200 to 500 yuan filled with change and empty "change purses" for merchants with personalized needs to exchange on the spot, so as to better meet customers' exchange needs for different denominations.
In order to understand the merchants' cash usage needs and change collection and payment situations, the branch took the initiative to carry out on-site publicity, organizing employees to go deep into surrounding communities, vegetable markets, small businesses, etc., to teach on-site knowledge on effective change management, eliminate merchants' concerns about exchanging change, and make the "change purse" service truly part of people's lives. While doing a good job in rectifying the refusal to accept RMB, it has also received unanimous praise from merchants.
In order to better implement the "coin purse" service, Taishan Branch established a small-denomination RMB reservation registration system, opened RMB exchange windows, and built a point-to-point reservation service mechanism around the outlets. In order to solve the problem that merchants are too busy to exchange at the outlets, Taishan Branch proactively reserved a small-denomination reservation phone number to facilitate merchants to make reservations and exchange in time when they need it, effectively helping customers solve the problem of "difficulty in finding change".
The "coin purse" carries the warm service of Taishan Branch and demonstrates the mission and responsibility of ICBC. In the next step, Taishan Branch will continue to uphold the "customer-centric" service concept, ensure the supply of small-denomination cash, and contribute to building a safe and efficient cash circulation environment. (Zhang Jing)
