"blue vest" volunteers are on duty at the station, providing heart-warming escorts
2024-10-06
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"thank you, i look forward to seeing you again next time i come to beijing!" on october 6, at the entrance of the express entrance hall of beijing south railway station, ms. liu took her luggage from a college student volunteer and swiped the gate with her temporary id card. , waved to the volunteers and thanked them. as the national day holiday comes to an end, major transportation stations in the city are experiencing peak passenger flow, and a group of university student volunteers are on duty to provide heart-warming services to escort passengers on their journeys.
li yuxun, a student volunteer from china agricultural university, guides passengers at the exit of beijing south railway station. at about 8 o'clock, fu weiwei, a volunteer from china agricultural university, was already at the volunteer booth at the south exit of beijing south railway station. wearing a blue volunteer vest, she stood out among the crowds of people. many passengers came forward to seek help. "little girl, how can i go to qinghe station to transfer?" an older couple asked for help dragging their luggage. fu weiwei pulled out a piece of paper from the table, which clearly marked the multiple routes from beijing south railway station to beijing qinghe station. "you can get there by bus and subway. seeing that you have a lot of luggage, i suggest taking the subway, which can go directly to the station. , don’t have to go too far.” fu weiwei circled the subway transfer route thoughtfully and handed the note to the passenger.
fu weiwei, a student volunteer from china agricultural university, guides passengers at the exit of beijing south railway station.there are stacks of paper slips on the table of the volunteer booth, respectively marking the route maps of different stations, and a hand-drawn coordinate map recording the locations of all entry halls and ticket gates in the station. "this is my third time volunteering at beijing south railway station. after training, i have memorized the routes and locations of important points such as ticket gates and restaurants." fu weiwei said, she also talked with the station volunteers we made small route notes together and distributed them to passengers to guide them to find their destination smoothly.
volunteers should not only be "living maps", but also be good at observing, discover problems at any time, and proactively provide help. on his first day on the job, agricultural university student volunteer li yuxun encountered an emergency. when the shift was over at noon, he saw a mother and daughter running towards the express entrance, but their way was blocked by the crowd entering the station, and they looked around anxiously. li yuxun immediately followed and asked the mother and daughter if they needed help. it turned out that ms. liu accidentally lost her id card before entering the station, less than 20 minutes before departure. "don't worry, you can apply for a temporary id card first. there is still time." li yuxun took the luggage from the lady's hand and patiently guided her to apply for the temporary id card on the mobile phone software. later, he took the mother and daughter to the express entrance hall closest to the ticket gate, watched them open the turnstile and entered the station, and then left with peace of mind.
along the way back to the volunteer booth, passengers kept asking questions. even though it was past the end of the day, li yuxun would patiently answer them one by one. "when the passengers saw my blue vest, they knew i was a volunteer and asked me for help out of trust." he said proudly that it was a great achievement to be able to help passengers travel smoothly and hear "thank you" one after another. feel.
according to the beijing key station areas volunteer service association, during the national day holiday, the city’s seven major railway stations including beijing railway station, beijing north railway station, beijing west railway station, beijing south railway station, beijing qinghe station, beijing chaoyang railway station, and beijing fengtai railway station and surrounding areas add volunteer service positions and extend service hours to cope with peak passenger flow. on average, nearly 200 volunteers work at each station every day. among them are social volunteers and college students from universities such as china agricultural university, beijing jiaotong university, and beijing university of posts and telecommunications. they are distributed in information consultation, order maintenance, ticketing assistance, caring support and other positions are provided to help passengers embark on a smooth journey.
source: beijing daily client
reporters: he rui, he guanxin
