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on october 4, in xi'an city, shaanxi province, many netizens posted videos saying that they went to visit qin shihuang's terracotta warriors with a travel agency, but found that the tickets were not purchased successfully, resulting in a large number of tourists being stranded.

the video shows that at the entrance of qin shihuang emperor’s mausoleum museum, a large number of tourists did not enter. in the video, some netizens said that the entire group of tourists did not enter the qin shi huang mausoleum museum that day, and the travel agency was only willing to pay 120 yuan for the fare. now everyone does not agree with the result of this handling and is still waiting for the police to handle it.

according to a live report from economic view, the reporter contacted one of the netizens who posted the video. the netizen said that during the national day period, she traveled to xi'an, shaanxi province, and planned to order tickets for qin shi huang's mausoleum museum through the terracotta warriors and horses ticketing online. as a result, the platform it shows that tickets for october 3rd to 5th have been sold out. so she signed up for a one-day trip to xi'an on october 4 with xi'an xunqin international travel agency co., ltd. through the internet, which included a visit to qin shihuang's terracotta warriors and horses.

at two o'clock in the afternoon on october 4, the travel agency took the tourists to the qin shi huang mausoleum museum after arranging for tourists to visit other projects. however, the netizen found that his ticket purchase record could not be found on the terracotta warriors and horses ticketing online, so he asked the tour guide, but the other party said that special group tickets would be issued at around 5 p.m. however, until after eight o'clock that night, the entire group of tourists did not enter the qin shi huang mausoleum museum.

for this reason, the tourists asked for compensation, but the travel agency was only willing to refund 120 yuan, so the tourists called the police. the netizen said: "the real reason is that they didn't buy tickets for us. we waited from about 2 o'clock in the afternoon until 12 o'clock in the evening. we were completely cheated."

on october 5, staff from xi'an xunqin international travel agency co., ltd. told reporters that at 5 o'clock in the afternoon, qin shihuang's mausoleum museum will issue some tickets. they plan to buy these tickets and take tourists in to visit. however, at around 5 p.m. that day, the qin shi huang mausoleum museum did not issue tickets, which resulted in a large number of tourists from travel agencies being unable to enter. the staff member said that at present, relevant departments have intervened, and their travel agency will compensate tourists in accordance with relevant requirements.

on october 5, the staff of qin shi huang’s mausoleum museum told reporters that during the national day period, all their tickets were booked through the official website. "the tickets from the travel agency are also snatched from the museum's official website. if there are no tickets for the online museum, the travel agency cannot issue you a ticket at all."

the staff also reminded tourists that if they sign up to visit the qin shi huang mausoleum museum through a travel agency, they must check whether the travel agency has successfully purchased tickets online for the tourists in advance. "if no tickets are issued, the travel agency may be cheating."

according to dahe news, on the morning of the 5th, the reporter contacted the qin shihuang emperor’s mausoleum museum, and the staff responded that they only release tickets on the official website, and the museum has no cooperation with third parties. the wechat official account of the qin shi huang mausoleum museum posted on october 4 that tickets from the 4th to the 6th have been sold out. it also stated that the only ticket sales channels are the official ticketing website and the wechat official account, and the museum has never authorized any third-party agency. or if you want to book or sell tickets individually, please choose official channels to purchase tickets.

on october 5, staff from the shaanxi provincial department of culture and tourism told reporters that on the evening of october 4, they received complaints that a large number of tourists were stranded at the entrance of the qin shi huang mausoleum museum. they worked with the xi'an municipal government, as well as the xi'an municipal culture and tourism bureau tourism bureau staff rushed to the scene. through investigation, it was found that some tourists had refunds after booking tickets to qin shi huang’s mausoleum museum online, and qin shi huang’s mausoleum museum would also resell these returned tickets. when some travel agencies signed contracts with tourists, they did not grab tickets in advance, and there were very few tourists who refunded their tickets on the same day, resulting in travel agencies unable to purchase tickets on site. "the travel agency may have taken advantage of this situation to mislead tourists. they should be deceiving tourists."

the staff said that a large number of tourists were stranded, which caused inconvenience to the tourists, and they apologized to the tourists. at the same time, it is also hoped that citizens can call 12345 to make complaints. they will interview the relevant travel agencies and carry out follow-up treatment against the travel agencies in accordance with relevant laws and regulations.