china open is in full swing and volunteers are always on duty
2024-10-04
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original title: china open is in full swing and volunteers are on duty at all times
upgraded service sharing wonderful
ran ruimeng (left) answers ticketing questions for the audience. photo by our reporter deng wei
"hello, how can i help you?" seeing a spectator jogging into the service center, ran ruimeng hurriedly stood up and asked, and answered promptly, "you want to go to bullard stadium, go straight out and walk about 100 meters." "okay, thank you, little girl."
during this national day holiday, the 2024 china tennis open is in full swing. tennis fans gathered at the national tennis center to share the excitement of the event. in order to provide fans attending the game with a more convenient and comfortable viewing experience. the china open will focus on improving service levels this year, and the upgraded spectator service center is a key part of it.
ran ruimeng is a volunteer for the china open. she participates in volunteer services at the spectator service center on the west side of the park. this center is adjacent to the spectator ticket gate at the west gate of the park, so it faces a large number of inquiries every game day. ran ruimeng said that the center provides event consultation, ticket consultation, lost and found, barrier-free services, luggage storage, maternal and child rooms and other services, and considers and meets the needs of the audience as much as possible.
"this year, china open has set up a total of 9 spectator service centers in the park in accordance with the goal of 'can be found in three minutes', of which 4 first-level points provide comprehensive services, and 5 second-level points are located around the venue, mainly for information consultation. ." ran ruimeng said.
since the national day holiday, passenger traffic in china open park has been at a high level. on national day, the number of visitors to the game reached 44,000, with the diamond stadium setting a new single-day attendance record. faced with the influx of fans, ran ruimeng and his team members are always on duty.
behind the more convenient and comfortable experience for fans watching the game, it is a group of "ran ruimeng" who insist on it. china open event volunteers arrive at the park at 9 a.m. every day to make preparations. they arrive at various posts before the park opens at 10 a.m. and will not leave until all evening matches are over and the audience has dispersed. during the entire service period, the volunteer team will create a duty list to ensure that someone is on duty at all times.
"when i see the audience's needs being addressed and hear the words 'thank you', i feel warm in my heart and no longer feel tired." ran ruimeng showed a shy smile on her face.
ran ruimeng is currently studying at beijing sport university. this holiday she gave up traveling and devoted all her time and energy to this tennis event. the little girl said with a smile: "i think it is a very rare opportunity to participate in this world-class event. in the past few days, i feel that my adaptability and language skills have improved, and all the efforts have been well worth it."
