use professionalism and enthusiasm to provide considerate services that address people's concerns - in memory of zhang chun, shaoxing china unicom smart home engineer
2024-09-30
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in shaoxing city, zhejiang province, there is a china unicom smart home engineer named zhang chun. his daily work is not only to connect to the network, but more importantly, to solve various problems that users face when using the network through his professional skills and enthusiastic service. this kind of problem truly realizes "use my hundredfold efforts to exchange customers' complete satisfaction."
zhang chun knows that for many users, the internet is not only a tool to connect to the world, but also an indispensable part of daily life. therefore, whether he is dealing with home broadband problems or helping users solve problems using smart devices, he can always arrive at the scene as quickly as possible, use his professional skills to troubleshoot and restore users' online life to normal. his services don't stop there. he often proactively communicates with customers to understand their needs and provide customized solutions to make smart home life more convenient and comfortable.
for many elderly people, internet knowledge is relatively unknown, which undoubtedly limits their enjoyment of the convenience and fun brought by digital life. in order to bridge this gap and improve the quality of life of the elderly, zhang chun provides targeted services. taking grandma wang as an example, she helped her realize basic operations such as video calls and online shopping at home through the internet. first, we learned about her specific needs and difficulties in digital life. what she is most concerned about is how to safely use the internet to make video calls so that she can stay in touch with her distant family members; secondly, she hopes to be able to purchase daily necessities online to avoid frequent trips out. in response to these needs, zhang chun explained the risks of online fraud to grandma wang in detail and taught her how to set a strong password to protect her account security. teach grandma wang step by step how to use a smartphone to make video calls, including how to add contacts, initiate calls, and how to make simple operational adjustments (such as volume control, screen switching, etc.). in order to ensure that grandma wang can master the content she has learned, she often conducts practical exercises with her from time to time.
zhang chun’s story is just one example of many china unicom smart home engineers who use their actual actions to practice the concept of “doing good things around them and caring for people’s concerns”. in the days to come, we expect zhang chun to continue to shine and bring the convenience of technology and the warmth of life to more users. at the same time, we also believe that more and more engineers, like zhang chun, will use their talents and enthusiasm to contribute to the development of the smart home industry. (xianning news network)
