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workers' daily: the launch of "in-car transfer tickets" by railway 12306 is a win-win situation

2024-09-26

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if a passenger wants to buy a train ticket from beijing west to wuhan, and the direct tickets are sold out, there may be another situation in the same train - there are tickets for the two sections from beijing west to zhengzhou east and zhengzhou east to wuhan. according to a report from the beijing daily client on september 24, in order to prevent passengers from not being able to buy tickets in this situation, the railway 12306 mobile app and website recently launched a same-car connection function, that is, the system will combine the remaining tickets from different sections of the same train that can be combined to form a same-car connection plan for this train. passengers who choose this type of train only need to change seats directly on the train when they arrive at the transfer station. the customer service of the 12306 platform said that this is a function provided for users who did not grab direct tickets. the in-car transfer ticket is a type of transfer ticket, which is equivalent to purchasing multiple trips, but it is on the same train and does not require transfers.

this innovative move is a thoughtful gift from the railway department to passengers during the mid-autumn festival and national day. it not only better meets the needs of passengers, but also is a solid step forward in optimizing capacity and upgrading services. in the past, when train tickets for popular routes were in short supply, many passengers had to choose to transfer to travel in a roundabout way. the newly launched in-car seat change function makes transfer no longer synonymous with "trouble", but a more flexible and efficient way of travel, and a nearly "seamless" travel experience. the railway department makes full use of the remaining capacity of the train and effectively integrates the seat resources that might have been vacant, which not only improves the satisfaction and happiness of passengers, but also increases the occupancy rate of the train, which is a win-win situation.

in terms of price, in some cases, the total price of a segmented ticket is almost the same as a direct ticket. some tickets may be cheaper than direct tickets due to promotions, and some tickets may be slightly more expensive than direct tickets due to factors such as seat type and ticket purchase time. but overall, this pricing mechanism is fair and reasonable. it gives passengers more choices, allowing everyone to find a suitable travel plan based on their actual situation. the main point is convenience.

of course, this function may encounter some problems and challenges in the early stage of its launch, such as the smoothness of seat changes, passenger acceptance, system stability, etc. we hope that the railway department can gradually resolve these issues by optimizing technology and improving management.

in fact, in the fields of express logistics, air transportation, etc., there are also problems such as transit and transfer. how to optimize the transit process and improve user experience through technological innovation and service upgrades, so as to achieve more efficient and convenient services. i believe that the successful practice of the railway department's in-car seat changing function can also provide useful reference for other industries.