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xiaomi su7 caught fire during test drive! sales staff failed to provide timely assistance and the cause of the failure was also questioned!

2024-09-25

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on the morning of september 16, a traffic accident occurred near nanjing south railway station. a xiaomi su7 new energy test drive car suddenly deviated from its direction while driving and rushed into the green belt in the middle of the road. thick smoke came out of the car and the bottom of the car body caught fire.

recently, a zero distance reporter met mr. shen who was receiving treatment in the ward. mr. shen said that on the morning of september 16, he and his friends went to the xiaomi automobile nanjing daming road delivery center to participate in the test drive of xiaomi su7.

after completing the formalities, the store arranged for salesperson ji to drive the car, with mr. shen and his friend sitting in the front passenger seat and the back seat respectively. the car drove out of the store, passing through software avenue and yulan road, and when it arrived near nanjing south railway station, ji turned on the assisted driving mode, at which time the vehicle suddenly had an accident.

mr. shen, a test driver of xiaomi car:

as we approached the zebra crossing, our speed slowed down and we veered to the left of the curb, with the front wheel almost touching the curb. i thought i was going to stop the car, but i suddenly stepped on the accelerator and rushed directly onto the green island. i felt like my bones were broken, and my chest and waist hurt.

mr. shen still had lingering fears when talking about the scene of the accident. he said that when the accident happened, the airbag on the passenger seat instantly opened and thick smoke came out of the vehicle's hood. realizing that the situation was not good, mr. shen immediately looked for the car door handle and planned to open the door and leave the scene quickly.

mr. shen, a test driver of xiaomi car:

the door handle design is different from other cars, and no one told me before. i clapped for a long time, yelled for help, and then the handle was slapped open. i reacted and wanted to save him, so i held the door and almost crawled to open the back door. mr. xu's face was covered in blood and he was in a coma.

mr. shen said that when the accident happened, the driver ji mouyuan was the first to open the car door and get out, but he did not rescue mr. shen and mr. xu immediately.

mr. shen, a test driver of xiaomi car:

after we finished saving ourselves and ran to a safe place, he came over and said he had gone out to make a phone call.

after receiving the alarm, the police from the 8th brigade of nanjing traffic police and the fire rescue personnel quickly rushed to the scene and put out the fire. subsequently, mr. shen and mr. xu were also sent to a nearby hospital for treatment. after diagnosis, mr. shen and mr. xu were both injured to varying degrees.

mr. shen, a test driver of xiaomi car:

lumbar l1 compression fracture, coccyx fracture, three rib fractures, lung contusion, pulmonary effusion, multiple soft tissue contusions. my friend had a mild concussion and a strained ligament in his right hand.

this test drive caused mr. shen and mr. xu to suffer "physical pain". at the critical moment of the accident, did the salesperson in charge of driving the store rescue the injured mr. shen and his friend in time? is this traffic accident related to assisted driving?

in response to mr. shen's questions, ms. he, the after-sales store manager of xiaomi auto's daming road delivery center in nanjing, explained that after the incident, the recorder carried by the salesperson was retrieved, and the recording showed that the person got out of the car and called 110 to report the incident before returning to save people.

ms. he, after-sales manager of xiaomi automobile nanjing daming road delivery center:

after the incident happened, the airbag in the car exploded and the ecu (on-board computer) in the car called and asked if there were any injuries. the driver said there probably weren't any. later, the phone said someone was injured, so he went to call 110. the driver went there immediately and should have gone around from the driver's side to the back.

mr. shen, a test driver of xiaomi car:

i opened the door myself, he didn't help me. saving people should be the first priority.

regarding the cause of the accident, xiaomi automobile technology co., ltd. responded through its official wechat account on the evening of the incident and announced the preliminary analysis results of the accident: it was preliminarily confirmed that the vehicle ran out of the lane and crashed into the isolation flower bed area due to slippery road conditions and improper driver operation.

in addition to improper operation by the driver, was the assisted driving mode activated during driving? in this regard, zero distance reporter interviewed mr. he, the after-sales manager of xiaomi automobile's nanjing daming road delivery center.

ms. he, after-sales manager of xiaomi automobile nanjing daming road delivery center:

when the vehicle was in the middle lane, the assisted driving function was demonstrated and it was indeed turned on. the salesperson stepped on the accelerator and then exited. a few seconds after exiting, he stepped on the accelerator again, mistakenly pressing the brake, and the car rushed forward. at this time, the assisted driving had already exited.

however, mr. shen expressed different opinions on the announcement on xiaomi auto’s official website and manager he’s response.

mr. shen, a test driver of xiaomi car:

i think the main reason is that there is a problem with the assisted driving. it is impossible to drive diagonally under normal circumstances. my experience when i was sitting in the car was that the direction was off. the driver did not hold the steering wheel and the direction was towards the curb. my biggest doubt is that the assisted driving is out of control.

the official announcement also pointed out that this conclusion was drawn by xiaomi in cooperation with the traffic police, fire department and insurance company to investigate the accident site and analyze the vehicle data. mr. shen also questioned this, and he believed that the accident vehicle should be sent to a qualified third-party agency for appraisal. only by finding the root cause and the real reason can it be convincing.

manager he explained that the car was towed back to the store for emergency treatment because they were worried about the car's secondary combustion. in addition, in response to mr. shen's request for a third party to intervene in the accident appraisal, the judicial department is currently initiating relevant procedures.

ms. he, after-sales manager of xiaomi automobile nanjing daming road delivery center:

i heard that they have already gone looking for them. the traffic police brigade will do their job. we have no way of knowing which company to go to. this matter is under the control of them.

at present, mr. shen is receiving treatment in the hospital. the initial medical expenses incurred by him and his friend were all paid by xiaomi. the two parties are in further negotiation on the subsequent treatment expenses and compensation.

source: nanjing zero distance

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