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wang yue, reporter of overview news

on september 19, a netizen posted a video showing a receipt from li er fresh fish hotpot (beijing road branch) in shiyan, hubei, saying that he was charged 29 yuan for a box of rice. on september 20, li er fresh fish hotpot responded by posting a video on its official douyin account.

in the video, a clerk said that on that night, a customer came to the store to take away two large portions of rice, so the clerk packed two large portions of rice for the customer at a price of 12 yuan in a large takeaway box at a price of 5 yuan each. after receiving the bill, the customer questioned the price. the store manager asked the customer how many people were eating, and the customer said there were three people, so the clerk refunded the customer for one large portion of rice, charging a total of 17 yuan. the customer left and returned to the store two or three minutes later to ask for the original bill, and the clerk refunded the customer another 6 yuan, and the actual charge was 11 yuan.

after the official douyin account of li er fresh fish hotpot released a video in response, the above netizen released another video in which he narrated, "when the waiter packed this box of rice, i asked the waiter how much the rice cost, and he said 29 yuan. i said, are you sure? he said it was 29 yuan, 12 yuan a portion, and this box was 5 yuan. i said that was too expensive, and when i was about to leave, he said that i would give it to you for 17 yuan." the netizen also said that he was embarrassed to refuse, so he paid the money, but after paying, he still felt that the price was high, so he went outside to call 12315 and 12345 to report it. when he returned to get the receipt after the call, the waiter stopped him and offered to refund him 6 yuan. the netizen also explained that he did not know how many portions of rice were in the box, and he only saw half a box. in his opinion, it was unreasonable to charge 29 yuan for this half box of rice, so he posted a video to complain.

on the afternoon of the 20th, a reporter from zonglan news called li er fresh fish hot pot (beijing road branch), and a clerk told the reporter that the customer was not charged 29 yuan. the prices in the store are clearly marked, with a small portion of rice at 2 yuan and a large portion of rice at 12 yuan, which is enough for four to five people. after the customer returned to the store, the clerk was worried that the customer would find the rice too expensive, so he charged the customer 11 yuan based on the price of three small portions of rice at 2 yuan each, plus a 5 yuan packaging fee.

the reporter contacted the netizen who posted the video through private messages. the netizen disagreed with the store's response, saying that it was the same box of rice that appeared in the video. after the clerk told him it was 29 yuan, he said he didn't want it. then the clerk said it would be 17 yuan. then when he left the store and called to report it and returned to the store to ask for the receipt, the clerk changed his words and said he would refund him 6 yuan. the netizen also emphasized that "the price went from 29 yuan to 17 yuan, and then to 11 yuan, all of which were said by the merchant, but the rice was the same bowl. the 6 yuan refund from 17 yuan was also made by the merchant himself, and i did not participate in any decision."

on the 21st, the reporter contacted the hotel again. the clerk who answered the phone said that the police had been notified of the matter and refused to accept further interviews from the reporter.