warm people's hearts with service and spread positive energy with love——zhang jiebin from shanxi yuncheng unicom jiangxian branch
2024-09-19
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#china unicom provides good services for customers# zhang jiebin, a smart home engineer of haozhuang rural integrated grid of jiangxian branch of china unicom in yuncheng, shanxi province, has been silently interpreting the loyalty and craftsmanship of unicom people for 16 years since he joined the company in 2008. he is diligent and meticulous. he insists on service first in his daily work, provides services to customers attentively, and has won the trust of local customers. the monthly and annual assessments from 2021 to 2023 are both excellent. professional indicators such as service appointment timeliness rate and contract fulfillment timeliness rate have all met the standards. the business development points are among the top in the city in this sequence. he has successively won the honorary titles of "speed surfing" pioneer and elite soldier of yuncheng unicom's key business delivery, and network marketing expert.
professionalism builds the foundation, sincerity lights up the light of service
as a dual messenger of technology and service, zhang jiebin is not only the guardian of home network, but also a symbol of warmth in the hearts of countless customers. in order to provide customers with high-quality network services, he has devoted himself to cultivating his inner strength and focusing on self-breakthrough for many years. he firmly believes that learning is endless, so he is always improving his professional level and climbing the peak of technology. while insisting on learning installation and maintenance knowledge and consolidating the theoretical foundation, he improves his practical ability, masters the company's latest business policies, improves his marketing ability, asks questions in time, learns immediately, learns by doing, and learns by doing, so as to master new technologies, thereby continuously improving the marketing level and laying the foundation for business development. with his superb professional skills, he has become a shining star in the china unicom smart home team. zhang jiebin firmly believes that high-quality network is the cornerstone of modern life. therefore, no matter what the weather is, he always sticks to the front line of network installation and maintenance. every door-to-door service is a reflection of his pursuit of technical excellence and a practice of his deep understanding of user needs. with his rigorous work attitude, he ensures that every installation and maintenance is accurate and correct, which has won the wide trust and praise of customers.
warm service brings warmth, and details spread positive energy
a promise is a responsibility, and a responsibility is a kind of practice. zhang jiebin also always believes that there is no best in work, only better. on a hot summer afternoon, just as zhang jiebin finished a busy morning and took a break, a hurried phone ring suddenly rang. an anxious and slightly trembling voice came from the other end of the phone. this was an elderly person living alone. because the tv at home could not be watched normally, he felt very helpless and lonely. without a moment's hesitation, zhang jiebin quickly packed up the tool kit, briefly explained the situation to his family, and then went out. after arriving at the elderly's residence, zhang jiebin first gently soothed the elderly's emotions, and then began to check the tv and set-top box in an orderly manner. through professional diagnosis, it was found that the problem with the remote control caused the signal transmission to be blocked. zhang jiebin took out a new remote control from the bag, and then demonstrated and explained the function and use of each button. in order to make the elderly understand and remember better, he demonstrated repeatedly until the elderly could operate independently. afterwards, he further checked the network status of the elderly's home and optimized the configuration of the router to ensure smooth network connection, so that the elderly can enjoy a more stable tv viewing experience. after all the problems were solved, zhang jiebin noticed some scattered garbage in the old man's house and took the initiative to help clean it up. this behavior not only made the old man's living environment more tidy, but more importantly, the warmth and respect, like a breeze in summer, blew into the old man's heart.
fulfilling commitments through actions and writing a new chapter of professional services
in zhang jiebin's world, service commitment is not just words, but responsibility and mission. in july 2023, continuous heavy rains caused the interruption of the northern ring of the main pole line from haozhuang to hengshui and the county seat, causing the entire haozhuang township network to be paralyzed. due to the interruption of the communication pole line, zhang jiebin, as a zhijia engineer, had no choice but to report to the leaders of the county company and immediately organize emergency repairs. after more than five hours of hard work, communications were finally restored. for countless days and nights, shuttling through the streets and alleys, rushing to the country roads, from early morning to dusk, zhang jiebin has made his achievements step by step. in may 2024, when he was repairing obstacles at home in xihaozhuang village, the owner suddenly fell ill and fell in the bedroom. he immediately put down his work, helped the owner to the bed, and then took the owner to the hospital with his neighbors. he did not leave quietly until he was settled. as this incident delayed the follow-up work, he sincerely called each of the customers who had made appointments to explain the situation, and finally worked overtime until very late to finish the day's work. his service is not just work, but also a transmission of emotion and a sincere dedication.
thanks to outstanding smart home engineers like zhang jiebin, china unicom's services are not only the delivery of technology, but also the power to warm people's hearts. they weave the network of smart life with ingenuity and write the chapter of service with sincerity. zhang jiebin's deeds inspire every china unicom employee. we believe that in this era of rapid development, the warmth of technology comes from people's care, and the promise of "china unicom's good service, dedicated to customers" is deeply rooted in the hearts of thousands of customers through the sweat and smile of every employee.
contributor: yang bo
(china.com)
