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it home reported on september 18 that there were previous reports that hello is gradually abandoning its previously focused two-wheeled electric vehicle sales business, with offline stores in various places closing one after another, and its business focus on two-wheeled electric vehicles also shifting to a rental model.

in response to this, hello told sina technology that its electric vehicle business had undergone an active transformation at the beginning of the year, based on user needs and hello’s technological advantages.transform the platform stores from the original electric vehicle sales model to the electric vehicle rental model. by renting by day, month, or quarter, the electric vehicle rental needs of users in different scenarios such as travel, study, or work are met. many stores have gained relatively rich financial returns from the transformation. during the transformation process, some of the original cooperative stores stopped cooperating, and more new stores joined the hello platform.

for vehicles that are no longer sold in cooperative stores,hello claims to support the warranty and after-sales service of users' vehicles. customers can report repairs with one click on the hello app.you can also consult the online customer service on the hello app or call the customer service hotline for feedback.

it home checked public information and learned that hello travel officially entered the two-wheeled electric vehicle business of its own brand in 2020; in 2021, it released the vvsmart hyper-connected vehicle system suitable for two-wheeled electric vehicle products, and launched three two-wheeled electric vehicles. in 2020, hello electric vehicle had only more than 100 stores, which rapidly expanded to more than 3,000 in 2021, and annual sales reached about 600,000 vehicles.

however, in early 2023, hellobike ceo yang lei admitted in a discussion about the electric vehicle business thatthe development of the electric vehicle business did not meet expectations"electric vehicles are indeed the business with the longest chain, the heaviest and the most difficult one among all the businesses we do. such a business has very high requirements on cost and efficiency. for example, the labor cost of the internet is relatively high, which is a very direct problem." he also mentioned that hello took some detours in the electric vehicle business and lost some money.