comment | "rescue people from near to far, it is impossible to save celebrities first" why is it questioned this time
2024-09-16
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deliberately emphasizing the celebrity status may provoke opposition between the public and the celebrity status and divert attention from safety responsibilities
on the evening of the 13th, actress li chun posted a post on weibo to angrily criticize the property management of the residential complex, saying that the elevator had been out of power for a long time and no one was managing it. her mother was trapped in the elevator and she called for help before maintenance personnel rescued her mother. after that, li chun deleted the post. at noon on the 14th, li chun posted another post to explain the whole story. the property management staff of the residential complex said that they went to rescue the celebrities individually and it was impossible for them to rescue the celebrities first because they lived in the building. the response of the property management involved aroused doubts from netizens.
as the property management company, the community immediately shut down the power supply and rescued the trapped residents without discriminating any of the owners. this attitude is understandable. however, deliberately emphasizing the celebrity's identity is suspected of provoking the public to oppose the celebrity's identity and diverting attention from safety responsibilities. regardless of the identity of the trapped person, as it concerns life safety, the community property management company should provide timely rescue.
judging from the content of li chun’s two posts, there are at least three major safety responsibility issues in the community involved.
one is that the power outage notification may not be timely.according to li chun, her mother was trapped from 5:10 to 5:15, but the community notified the owner group of the emergency power outage at 5:20. if what li chun said is true, the power outage notification was obviously delayed. being trapped in the elevator is a matter of life and death, but the power outage notification was delayed. it is the property management's dereliction of duty and lack of service awareness that put some residents in danger.
second, the rescue plan is too simple.according to the property management staff of the community, after the incident, they and the maintenance staff rescued people from near to far, knowing that someone was trapped. it seems to be correct, but it is not the best emergency measure. if someone's life is endangered due to being trapped for too long, does the property have no responsibility? even if the rescue personnel are limited, should the elderly and children be given priority? or call the police and seek social assistance?
third, safety rectification is not in place.the property management staff said that the community elevator has been in use for nearly 10 years and had problems when the previous property management was in service. after they took over this year, they are gradually overhauling and rectifying the elevator. the safety hazards exposed by the power outage are just the tip of the iceberg. since they knew there were problems and said they were promoting overhaul and rectification, the problems happened at this time of year, which shows that the safety rectification is not in place and the safety hazards have not been completely eliminated.
this incident highlights many deep-seated problems in the property management of the community: the effectiveness of the emergency management mechanism, the lack of customer service awareness, how to contain safety hazards without blind spots, how to balance the needs of various owners, etc. this also reflects the society's high expectations for the quality of public services and fair treatment.
as a service industry, property management is a tedious task. to ensure that residents can live safely and securely, the property management company should take this opportunity to find out the cause, rectify it promptly and effectively, not miss any potential safety hazard, and prevent such accidents from happening again at the source.
this is not only the appeal of li chun in his article, but also the legitimate demand of all community residents.
peng zhiqiang, red star news commentator
editor: yin shuguang
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