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source | xiaoxiang morning news

reporter | yu guangqiang

"the refund was finally made. thanks to the media reporters and relevant departments for their help." on the afternoon of september 10, mr. wang from changsha told the reporter from xiaoxiang morning news that the parking fee of 4,460 yuan for one hour that he was mistakenly charged more than a month ago was finally refunded to him today.

mr. wang is an air conditioner repairman. on july 24, he went to rongshengcheng community in changsha county to install an air conditioner for a homeowner and parked his car in the underground garage of the community for an hour. "i entered the garage at around 7 o'clock in the morning and finished installing the air conditioner at 8:40. i came out to scan the code and the voice broadcast said that 5 yuan would be deducted. i didn't pay attention to the password at the time and found that 4,460 yuan was deducted from me."

mr. wang immediately contacted the property management of the residential complex, who said that the system had malfunctioned and the wrong amount had been deducted, and that the extra money would be refunded to him. however, as of august 31, the refund had not yet arrived. he then sought help from media reporters and market supervision departments, who replied that the refund would be made before next friday (september 6).

on september 3, a reporter from xiaoxiang morning news contacted mr. wang, who said he had not yet received a refund and expected it on friday. the reporter then contacted the property management staff of the community, who said that the matter had been handled by a dedicated person and would report mr. wang's request to the company.

"it seems that i can't get a refund today," mr. wang told the reporter of xiaoxiang morning news on the afternoon of september 6, saying that the other party failed to fulfill its promise. the reporter then called the property staff again, who said that the relevant refund procedures had been completed and the refund would be made next tuesday (september 10), and they would communicate and coordinate with mr. wang immediately.

on the afternoon of september 10, mr. wang sent a screenshot of the other party noting "refund for parking error" of 4,455 yuan to the reporter of xiaoxiang morning news. "finally, i got my refund. thanks to the media reporters and relevant departments for their help." the reporter then contacted the property manager of the community, mr. wang, who said that he had refunded mr. wang today. as for why it took so long, it was because the refund process required some time, and the company set a fixed payment date every month, which also affected the refund time.

"mr. wang has indeed waited for quite a long time. i just came here in september and the company assigned me to handle this matter, so the follow-up is today's payment date." manager wang said that after receiving the feedback last friday, he planned to refund mr. wang, but it was almost time to get off work at that time. "i communicated with mr. wang at that time and will pay today."