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hualong.com (reporter qin sisi) where is the school's orientation? which canteen has halal meals? ... how can freshmen get information with one click without consulting volunteers or searching for answers in the vast amount of online consultation?

zhao jiarui, a freshman from the school of computer science, uses the ai ​​consulting assistant to locate his route. photo by liu zhao, a reporter from hualong.com

on september 9, the reporter learned from chongqing university of posts and telecommunications that the "chongqing university of posts and telecommunications ai consulting assistant" developed by the school has achieved full digital operation and will be officially put into use for freshmen registration in 2024. this is also the first university in chongqing to apply artificial intelligence (ai) technology to the digital welcome system.

volunteers input new students' information on site. photo by hualong.com reporter liu zhao

it is understood that starting this year, chongqing university of posts and telecommunications will no longer issue traditional paper admission guides, but will use multimedia forms such as text, pictures and videos. by scanning the qr code next to the admission letter, freshmen can learn about the various matters in detail before entering school. the school's digital welcome system uses the powerful reasoning and voice recognition capabilities of large models to intelligently respond to all kinds of questions encountered by freshmen and parents during the digital welcome and reporting process around the clock. whether asking whether the school has a freshman cafeteria, the special dishes of each cafeteria, the location of the registration place, or even the school's various policies, the system can provide accurate and timely responses.

ruan kun, deputy director of the information office of chongqing university of posts and telecommunications, introduced that the "chongqing university of posts and telecommunications ai consulting assistant" has been planned and developed since march this year. compared with traditional customer service robots, it has stronger learning ability. for example, when the system encounters a question that cannot be answered, the backstage staff can intervene to reply, and the ai ​​assistant will learn these replies so that it can independently make accurate and intelligent responses when encountering the same problem in the future.

ai screenshots

"traditional customer service robots usually rely on keyword matching to answer questions, and may give multiple answers for users to choose from. however, this ai assistant can deeply understand the actual needs of users, and finally provide an accurate answer by integrating multiple search results." ruan kun told reporters that the biggest highlight of "chongqing university of posts and telecommunications ai consulting assistant" lies in its intelligence and precision, as well as its ability to continuously learn and improve. they hope to bring a more convenient and efficient welcoming experience to new students and parents by introducing this technology.

school staff monitors statistical data in the background. photo by hualong.com reporter liu zhao

the reporter learned from the welcome ceremony that many freshmen favored the "chongqing university of posts and telecommunications ai consulting assistant". zhao jiarui, a freshman from zhejiang, said that this was his first time in chongqing and he was not familiar with the road conditions in the school, but with the help of the ai consulting assistant, he not only found the nearest road, but also solved the catering situation near and inside the school.

"we didn't take any detours this time." ms. gao from shandong told reporters that she sent her son to chongqing to register. although there were volunteers from the school along the way, the mother and son did not consult at all and relied on mobile phones to get everything done in one stop.

real-time statistics of portrait verification of new students at chongqing university of posts and telecommunications. photo by liu zhao, a reporter from hualong.com

it is understood that chongqing university of posts and telecommunications has also built online learning courses based on the "study in chongqing university of posts and telecommunications" teaching platform to integrate the educational content of various units on campus in order to address the problems of scattered and unsystematic entrance education in the past. ruan kun introduced that this measure not only allows freshmen to understand campus culture and professional directions in advance, but also stimulates students' enthusiasm for learning through safety education and learning from excellent role models, helping them to integrate into campus life more quickly.

it is worth mentioning that this year, chongqing university of posts and telecommunications cancelled the unified centralized registration point. new students can directly move into the dormitory according to the online instructions and complete most of the registration process online through the welcome system. for the steps that must be completed on site, such as portrait verification and notification verification, the system will provide diversion prompts based on real-time data, effectively avoiding congestion during the peak registration period.