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it home reported on september 8 that a user’s wechat payment message showed today that the refund for the iqiyi sports membership purchased to watch the chinese national football team’s china-japan world cup qualifiers round of 18 has been received.

it was previously reported that on the evening of september 5, the chinese national football team's world cup qualifiers against japan in the round of 18 was exclusively broadcast live by iqiyi sports. according to the iqiyi sports app, the match was a paid event, and non-members needed to pay 9 yuan to open an iqiyi sports membership, or pay 18 yuan to purchase a single match.

after the game started, "i paid to watch but can't watch on iqiyi" quickly became a hot search on weibo. many netizens complained that iqiyi's paid page was stuck and they couldn't watch the game. some netizens said they had already used the redemption voucher, but it said that it had been redeemed but it didn't show up, so they wanted to get their money back.

it home previously reported that on the evening of september 6, iqiyi sports apologized and proposed a solution:

1. for sports members who have redeemed tickets for matches repeatedly, we have returned the redeemed tickets to their accounts.

2. for users who make repeated purchases, we will refund the amount of the repeated purchases.

3. for users whose rights and interests are damaged during the game, we will compensate them with a viewing ticket.