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today, a user's wechat payment message showed that the refund for the iqiyi sports membership purchased to watch the chinese national football team's china-japan world cup round of 18 qualifiers has been received.

however, some netizens said that they did not receive a refund.

sunnyanderson: not received.

sixth brother, let me help you wash the dishes: shouldn’t this be returned?

peipei and junjun: you can be members or non-members, don’t get involved in so many messy things.

mr. liu from luoyang lll: mine hasn’t been returned yet.

traveling all over the world: it turns out i’m not the only one placing repeated orders.

vo jiang xiaoshu: i don't agree and ask for a refund. i can't use the ticket given to me.

on september 5, the first round of the 2026 mexico city world cup asian qualifiers kicked off, with the chinese team losing 0-7 to the japanese team away from home. iqiyi sports is the only domestic broadcasting platform for this game, but the game is not free, and non-member users need to pay 9 yuan to subscribe to the membership to watch.

subsequently, several topics such as "you can’t watch movies on iqiyi even if you pay" became hot searches.

some netizens said that they couldn’t watch it even after they became members.

that night, @iqiyi sports posted an apology on weibo, saying that due to the enthusiasm of the fans, the instantaneous traffic was too large and the allocation of technical service resources exceeded the limit, causing a bad viewing experience for some users.

on the evening of september 6, @iqiyisports apologized again and provided the following solution:

1. for sports members who have redeemed tickets for matches repeatedly, we have returned the redeemed tickets to their accounts.

2. for users who make repeated purchases, we will refund the amount of the repeated purchases.

3. for users whose rights and interests are damaged during the game, we will compensate them with a viewing ticket.

source: comprehensive report from chengshi interactive