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the news that shanghai kangcheng, the largest residential community in shanghai, plans to "fire the property management" has attracted attention.

on august 26, the fifth owners' committee of shanghai kangcheng issued the "announcement on the results of the second owners' meeting of shanghai kangcheng community in minhang district, shanghai in 2024", and decided not to renew the contracts of the managed property service companies, including the shanghai branch of shenzhen country garden shengfu property services co., ltd.

the announcement shows that the total building area of ​​this community is 1.5995 million square meters, with a total voting right of 12,152 votes, including 12,133 votes from residents and 19 votes from merchants. the total building area of ​​the exclusive part is 1.4995 million square meters, and 12,152 ballots were delivered, accounting for 100% of the total number of owners of the exclusive part and 100% of the total building area of ​​the exclusive part, which meets the conditions for convening the owners' meeting.

shenzhen country garden shengfu property services co., ltd. was acquired by country garden services in 2020 and had already provided services to shanghai cannes at the time of the acquisition.

regarding the dismissal of its property management company, country garden services said that shengfu property management's property management service contract with shanghai kangcheng started in 2013 and was in the actual service status after it expired in june last year. as the old contract expired, the property management committee plans to restart the selection of the next stage of the property management company.

country garden services stated that shengfu property services failed to obtain the recognition of shanghai kangcheng owners and the property management committee in the previous stage. the company deeply apologizes. the company has conducted in-depth reflection at the group level and has taken relevant rectification measures.

country garden services told the paper that in mid-august, country garden services had carried out rectification, including replacing the president of the shanghai region and upgrading the jurisdiction of the cannes project to direct management of the group.

the reporter noticed that before confirming the non-renewal, the fifth shanghai kangcheng property owners committee had fought with shengfu property several times. according to the wechat public account of the fifth shanghai kangcheng property owners committee, on april 24, the property owners committee issued a "communication and rectification letter on shanghai kangcheng property service quality issues", stating that there were several problems with the property services provided by shengfu property, and no obvious improvements were seen after communication.

on may 18, the property owners' committee released the minutes of its may meeting, which showed that in response to the application for renewal of the service contract submitted by the property company, a satisfaction survey on the quality of property services was conducted in order to understand the owners' satisfaction with the service quality of the current property company managing the community.

on may 30, the property owners' committee issued a "communication and correction letter on the water leakage repair issues in shanghai kangcheng houses". the property owners' committee stated that it had carefully reviewed the property company's application form and compared and analyzed it with historical repair data, and found a number of abnormalities. the area reported for repair was significantly larger, and the cost of repair was far higher than the average level of historical repair amounts.

on june 15, june 16, june 26 and june 30, the property owners' committee issued work letters to shengfu property, involving rectification of maintenance issues, elevator maintenance, cleaning of non-motor vehicle garages, and project settlement.

by the end of june, the property management committee decided to start the owners' meeting process in mid-to-late july, with topics including the selection and renewal of the property management company. before the owners' meeting, the property management committee said that it had received complaints from many owners, reflecting that employees of the property management company intended to illegally intervene in the voting items of the owners' meeting. at the same time, the property management company issued a notice accusing the property management committee of causing the suspension of the community's shuttle bus, etc.

regarding the problems existing in the community, country garden services stated that it will propose practical solutions one by one for the issues raised by the cannes property owners' committee, such as grid-based management of the community to solve the environmental problems caused by pet feces; re-planning the greening plan for the community. currently, the green belts at the south and north gates of the community have been completely renewed; the water system is cleaned and renewed at the rate of one water system every three days to solve the water environment problems caused by the lack of inlets and outlets for the 66 large water systems in the community. the above service improvements have been recognized by the owners.