vanke property and meituan work together to solve the "rider dilemma"
2024-09-03
한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina
there is a famous "trolley problem" in philosophy, and there is an annoying "rider's dilemma" in reality.
delivery drivers will be complained by customers if they are late in delivering food. to ensure the safety of the owners, the drivers are often required by the property management to register in detail when entering the residential area, which inevitably wastes time. both the drivers and the property management are miserable when they have to go in and out of the residential area many times a day.
now, this annoying "rider dilemma" has finally been solved by vanke property and meituan.
on august 23, as the records of meituan couriers scrolled down the big screen of the wuhan digital operation center of vanke cloud, meituan and vanke property officially released the "rider pass solution". the two leading companies have achieved data docking, and riders can use wechat to scan the property applet code at the entrance of the community to achieve one-click registration and instant verification. the whole process of passing only takes a few seconds. the results of the cooperation between the two parties will be launched in more than 3,000 communities managed by vanke property within this month.
the access solution has previously been tested in some communities across the country.
xiao wang, a meituan rider delivering at beijing vanke park no. 5, gave a thumbs up to the new product. "entering the community gate is a hurdle for riders to deliver orders, especially new riders who often encounter communication problems. now it takes only a few seconds to complete automatic recognition with a mobile phone scan, and there is no need to register with the gatekeeper." the community property manager participated in the product testing in advance. his keyword is peace of mind: "in the past, we had to urge riders to register various information. now the new product is lighter and more standardized. the food delivery platform and the property company have each conducted training for this launch, which reduces a lot of communication misunderstandings."
meituan riders scan the qr code to register at the gate of beijing vanke park no. 5 community
it is reported that according to the setting of this access plan, riders can use wechat to scan the property mini-program code at the entrance of the community, and a "meituan rider, one-click registration" reminder page will pop up. the rider selects "confirm for verification" to authorize the mobile phone number. meituan can identify its identity and delivery status within 0.2 seconds and feedback to vanke property's access system. after receiving the information, the system will immediately generate a pass code and push it to the rider, who can enjoy smooth passage with the code.
it is worth mentioning that if the rider delivers orders in the same community every day, the pass code will always be valid; if the rider delivers orders in the same community every now and then, the pass code can be set to have a validity period of 7-30 days by the project. after it expires, the rider can repeat the above steps to enter again, which can increase the speed by 80% compared to before.
"while facilitating the entry and exit of food delivery personnel, we will also take into account the safety of residents' lives." the head of vanke property's technology team revealed that vanke property has been constantly exploring the application of digitalization in community services in recent years. with the help of smart devices such as cameras and sensors, and through aiot technology, ai smart inspections can be realized. a large amount of on-site pictures and video data are fed back to the lingshi server of the command center. combined with intelligent algorithms, abnormal situations can be judged, the work order system is triggered in the first time, and the work is assigned to the corresponding staff nearby for processing.
zhang ruoyu, general manager of meituan delivery, said that property management is the key to solving the problem of the last 100 meters of community meal delivery. the cooperation process with vanke property management fully demonstrated the digital capabilities of this leading property management company. the technology teams of both parties have made rapid progress since the docking, and the results were achieved in less than a month, which can be implemented in more than 3,000 communities at one time. meituan will deepen cooperation with vanke property management in rider-friendly communities to balance the convenience of residents' lives and community order.
yang guanghui, deputy general manager of vanke cloud and chief partner of vanke service, said that vanke service made some attempts last year to balance safety and efficiency in the management of takeaway and courier personnel entering and leaving the community. through the self-organized "warm bee action", it provides riders with a green channel for fast passage, as well as stations for short rest, drinking water, charging, and cooling off. the cooperation with meituan to release the rider access solution is the result of the technical cooperation of both companies. based on the "minimum necessary" data collection, it provides "maximum possible" two-way support, which not only meets the efficiency of rider access, but also ensures the order of visitor registration in the community, turning the industry's pain points into service highlights.
beijing yunwan garden sets up a fast lane for deliverymen
sitting in the "nuanfeng station" specially prepared for the guys at beijing xicui jiayuan vanke property service center, the hot and thirsty courier took the free mineral water from the staff and felt refreshed: "you are so thoughtful. i have been running around for a whole morning and i can rest my feet and drink some water here. thank you so much!"
beijing xicuijiayuan vanke property service center specially set up a "nuanfeng station" for the little brothers
