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jimu news reporter pan xiheng

jimu news reporters learned from the china railway corporation that on september 1, the 2024 version of the "railway passenger transport regulations of china state railway group co., ltd." (hereinafter referred to as the "2024 version of the "china state railway group passenger regulations") was officially announced. it has a total of 5 chapters and 114 articles. it has revised 24 versions of the 2023 version of the "china railway group passenger regulations", mainly reflecting six major changes. this regulation will come into effect on september 1, 2024.

revised ticket change rules

the 2023 version of the "national railway group passenger regulations" stipulates that "train tickets can be changed to any train within the pre-sale period more than 48 hours before departure. less than 48 hours before departure and after departure, tickets can only be changed to trains before 24:00 on the day of departure", which has been changed to the 2024 version of the "national railway group passenger regulations" stipulate that "passengers can change tickets within the pre-sale period before departure and on the day after departure", further relaxing restrictions and expanding the scope of ticket changes. within the original change scope, "tickets more than 48 hours before departure" and "tickets changed before (including) the date of departure less than 48 hours before departure and after departure" will still not be charged a change fee. for newly added changes to tickets after the date of departure, a change fee will be charged in stages according to the processing time, that is, if the application is processed more than 24 hours but less than 48 hours before departure, a change fee of 5% will be charged; if the application is processed less than 24 hours before departure, a change fee of 15% will be charged; if the application is processed after departure, a change fee of 40% will be charged. this measure has been implemented since january 15, 2024.

revised reimbursement voucher terms

the 2023 version of the "national railway group passenger regulations" stipulates the vouchers for ticket purchase and refund. ticket purchase reimbursement vouchers can be issued at station ticket windows and automatic ticket machines, and refund fee reimbursement vouchers can be issued at station ticket windows. the 2024 version of the "national railway group passenger regulations" standardizes the definition of "reimbursement vouchers", unifies the voucher format, adds relevant content on reimbursement vouchers for ticket change services, and clarifies that passengers can obtain reimbursement vouchers at station ticket windows and automatic ticket machines after purchasing, changing, and refunding tickets. reimbursement vouchers can only be issued once and cannot be issued repeatedly.

add valid id types for real-name ticket purchase

the 2024 version of the national railway group passenger regulations includes military and police certificates as valid id documents for real-name ticket purchases, and this measure has been implemented on june 25, 2023. the valid id documents for ticket purchases at automatic ticket vending machines include passports of the people's republic of china, mainland travel permits for hong kong and macao residents, and mainland travel permits for taiwan residents, and this measure has been implemented gradually since 2020.

revised student discount ticket verification and purchase terms

based on the 2023 version of the national railway group passenger regulations, which states that "students should go to the designated ticket window or automatic ticket machine at the station to handle student discount qualification procedures", the 2024 version of the national railway group passenger regulations has added an online verification channel for student discount qualifications, while retaining offline verification channels. this measure has been implemented since february 6, 2023. the student discount ticket sales interval rule has been revised from "short route" to "relatively short route or reasonable route", making it more flexible and convenient for student passengers to arrange their itineraries.

revised rules for using interline tickets

the 2024 version of the "national railway group passenger regulations" further improves the concept of through tickets, providing passengers with more ticket purchasing options between the departure and destination of a single trip in the form of through tickets. taking into account that according to the train operation rules, through tickets can complete connecting transfers within 24 hours, the connection time is clearly defined as no more than 24 hours.

revise the terms of boarding a train beyond the designated stop

based on the 2023 version of the "national railway group passenger regulations" which stipulates that "when the train has the transportation capacity, if the passenger needs to continue traveling after arriving at the station, the train staff can arrange a replacement ticket for them", the 2024 version of the "national railway group passenger regulations" added the following provisions: "when there is no transportation capacity, the train has the right to refuse passengers from replacing tickets and continuing to travel". the main consideration is to prevent various risks caused by serious overcrowding of trains, and to effectively ensure the safety and order of train operation and the passenger experience.