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mr. chen's mondeo recently encountered an embarrassing failure. in june 2022, he spent more than 210,000 to buy the car. one afternoon not long ago, mr. chen left a gap between the sunroof and the windows to dissipate heat after using the car. in the evening, there was a sudden thunder and heavy rain in the sky. he found that the car was out of power again and could not close the windows. while trying to contact road rescue, mr. chen had to block the rain while waiting for rescue, and water entered the car.

mr. chen provided a video showing water drops on the buttons of the vehicle. the vehicle was then towed to a car repair shop. at the repair shop, mr. chen found that the vehicle's engine and horn were unresponsive. this was not the first time mr. chen encountered a low battery problem. in april this year, the vehicle could not be started due to low battery, and all instruments failed. on august 1, he sent the car to a ford 4s store for inspection, and the results showed that the battery life was still 94% and there was no leakage.

mr. chen did not trust the test results of the 4s store, so he found a large auto repair and inspection shop. the person in charge of this shop said that the battery warranty period is one year, and if it exceeds the warranty period, it will be at your own expense. he also pointed out that the vehicle leakage is an accident and not a product quality problem. mr. chen hopes that ford will pay attention to this issue, bear the cost of disassembly and inspection, and find out the cause of the battery loss.

the person in charge of the 4s store explained that their previous inspection showed that there was no leakage in the battery. they suspected that there might be a problem with the battery. although the battery power was normal, it might be false power. due to the hot summer weather, the fan was running at high speed, which might have consumed the battery power. in addition, the equipment such as the dashcam installed on the vehicle might also consume power, resulting in insufficient battery power. in the end, the 4s store handled the damp part and replaced the battery for free, allowing mr. chen to use it for observation first.