Shaya, Xinjiang: "Internet" government affairs, enabling social security services to run at an "accelerated" pace
2024-08-25
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China News Service Xinjiang News August 23 (Yu Wenbo Li Zhengyan) Eliminate business "bottlenecks", make up for service "weaknesses", and open up information "breakpoints"... Since the beginning of this year, the Social Insurance Service Center of the Human Resources and Social Security Bureau of Shaya County, Xinjiang has been deeply integrated into the construction of the "Internet +" government service system, enabling "online processing", "self-service processing", "nearby processing", and "one-time processing", achieving the "acceleration" of social insurance agency services.
Intelligent services eliminate business "blocking points". In order to further improve the efficiency of social security services, the service facilities are comprehensively upgraded. Not only are self-service terminals configured to enable self-service handling of high-frequency services such as inquiries and printing, but also a social security "one-stop service" window is set up to ensure "zero waiting" for consultation and "zero delay" for handling, and the business completion rate is significantly improved. At the same time, the construction of grassroots social security work stations is strengthened, and a "15-minute social security service circle" is established to sink high-frequency service items, simplify the process, and achieve "nearby handling" and "one-time handling", truly delivering social security services to the doorsteps of the masses, and effectively opening up the "last mile" of handling services. Up to now, the service window has provided help and answers, and helped and handled 220 people.
Integrate resources to make up for service "weaknesses". Start the "Internet + social security" service model, rely on the WeChat public account of "Shaya County Human Resources and Social Security Bureau", launch online services such as pension payment certificate, insurance information inquiry, survival certification, and work injury identification application, and realize the "face-to-face" service leap from "physical hall" to "palm hall". It not only breaks the limitations of time and space, allowing insured enterprises and flexible employment personnel to enjoy the convenience of handling social security business at home with just a few clicks, but also realizes zero contact, zero distance service, and zero cost for handling.
Strengthen publicity and break through information "breakpoints". To ensure that social security policies are deeply rooted in the hearts of the people, make full use of new media platforms and offline activities, and carry out social security policy publicity through multiple channels and in multiple forms. Social security information is regularly released through WeChat public accounts. In combination with special activities such as "Spring Breeze Action" and "First Lesson of Work Injury Prevention", a policy propaganda team is formed to go deep into the grassroots, interpret social security policies to the masses face to face and heart to heart, distribute publicity materials, and answer the masses' inquiries, which effectively improves the public's awareness and satisfaction. So far, more than 42,000 pieces of publicity materials have been distributed, and more than 380 people have been consulted.
Jiang Xiaoli, member of the Party Leadership Group of Shaya County Human Resources and Social Security Bureau and director of the Social Insurance Center, said: "In the next step, we will continue to uphold the people-centered development philosophy, deepen the 'Internet +' government affairs reform, continuously innovate service models, improve service efficiency, make social security services more intimate, warm, convenient and efficient, and effectively enhance the people's sense of gain, happiness and security."
