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On the evening of August 12, the Xihu Branch of the Hangzhou Public Security Bureau issued a police report, saying that a male food delivery rider knelt down after a conflict with the park security guard after stepping on a crooked fence during the delivery process, which caused a crowd to gather. The police report called on everyone to remain calm and hoped that everyone would not make, believe or spread rumors.

Subsequently, Meituan responded that it would handle any unfair treatment that riders might encounter to the end, and would cooperate with relevant departments in investigations based on the riders' demands to effectively safeguard the riders' legitimate rights and interests.

After the conflict, rumors spread on social media that "the delivery riders at the scene were collectively banned." In response, Meituan said that throughout the incident, the company did not take any negative measures against any riders, such as banning their accounts or restricting their orders. The company has taken legal measures against the accounts that created and spread the rumors and the people behind them.

Meituan revealed that after the conflict occurred, Meituan immediately dispatched a specialist to the scene to assist the rider in handling the conflict, and paid the property management for the fence repair costs. Currently, the rider has returned safely. Regarding the unfair treatment that the rider may have encountered in this conflict, Meituan will provide various corresponding assistance according to the rider's demands.

The incident also exposed the problem of the "last mile" of food delivery into residential communities. Many delivery boys face difficulties in entering doors and parking their cars. Conflicts between the services provided to property owners and "property rules" frequently occur. Recently, there have been many incidents of riders being treated unfairly by security guards.

In this regard, relevant persons from Meituan stated that they will take three major measures to further protect the rights and interests of riders, including improving the rider rights protection team, providing necessary security guarantees and legal support through a dedicated line for riders; actively communicating with local communities and property companies to explore win-win situations and build more rider-friendly communities; and coordinating with all sectors of society to optimize the safety of rider delivery and accident response guarantees, safeguarding the legitimate rights and interests of riders, and providing users with certain and timely takeaway services.