The 75-year-old patient has difficulty in moving. The Sichuan Provincial People's Hospital's "Internet Home Nursing Service" solves a big problem
2024-08-09
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Cover News reporter Zhou Jiayi
"It is really convenient to have nurses come to your home for service." On August 8, Ms. Xiong, a citizen, praised the medical staff who came to her home to treat her mother's wounds.
It is understood that Sichuan Provincial People's Hospital officially launched the "Internet + Nursing" service in July this year, bringing convenience and hope to patients like Grandma Liu. At present, the service includes 19 home nursing services, mainly for patients discharged from Sichuan Provincial People's Hospital and patients who have visited Sichuan Provincial People's Hospital in the past. The service is centered on Sichuan Provincial People's Hospital, and the round-trip mileage limit of the home service is 40km.
One-click appointment for home care for bedridden patients with limited mobility
75-year-old Grandma Liu suffers from Parkinson's disease and cannot take care of herself. Due to long-term bedriddenness, she developed severe pressure sores on her sacrum and coccyx. This not only brought great inconvenience to her life, but also required her to go to the hospital regularly for professional dressing treatment. The two daughters took turns to adjust their time to take their mother to the hospital for treatment. However, the dressing process for chronic wounds is not only time-consuming, but also needs to be done frequently. The journey from home to the hospital is full of challenges for the elderly and frail Grandma Liu.
During an encounter at the Provincial Hospital Wound Clinic, nurse Cheng Kelin keenly captured the plight of Grandma Liu's family. Not only did she use her professional skills to perform the first dressing change for Grandma Liu, she also introduced the hospital's newly launched "Internet + Nursing Service" in detail to Grandma Liu's family.
This innovative service model instantly illuminated Grandma Liu and her family. No longer needing to endure the pain of running around, they can easily make an appointment by simply tapping the phone screen, and the professional nursing team will arrive as scheduled and deliver the service directly to their home. Grandma Liu's daughter was so excited that she immediately made her first home visit appointment.
Professional and convenient nurse door-to-door service
After receiving the order, the Continuing Care Center immediately assigned Xu Zejun, the head nurse of the Sichuan Provincial People's Hospital's dressing change clinic, to provide services to Grandma Liu. Xu Zejun not only provided professional dressing changes for Grandma Liu, but also patiently instructed the nanny on daily diet, turning over and other care techniques to ensure that every detail of Grandma Liu was properly taken care of. At the same time, follow-up door-to-door service plans were carefully arranged. After 11 meticulous door-to-door dressing change services, Grandma Liu's wound is in a rapid healing stage. This not only made the whole family feel relieved, but also made them praise the Provincial Hospital's "Internet + Nursing Service". "This 'Internet + Nursing Service' is really beneficial to the people. It solves the inconvenience of bedridden patients seeking medical treatment, allowing my mother to recuperate at home without the pain of running around. The professionalism and responsibility of the nurses also made us feel deeply warm."
As one of the first batch of "Internet + Nursing Service" pilot hospitals in the province, Sichuan Provincial People's Hospital began to launch home nursing services in May 2021. After three years of continuous exploration and improvement, the entire process of "online application, offline service" has been successfully opened up. Patients do not need to go to the hospital at all. They can directly place orders and pay fees on their mobile phones and wait for the nurses to come to their homes.
