perseverance leads to smooth communication丨the sixth report in the series of "welcoming the national day and taking on the strong role of weihai china unicom in action"
2024-10-06
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during the national day holiday, when most people were immersed in the joyful atmosphere of the festival, the staff of china unicom weihai delivery center chose to stick to their posts and silently contribute to ensuring smooth communications.
during the national day holiday, the work of the delivery center faced many challenges and heavy responsibilities. in terms of order delivery, the business processing needs of new users have not been reduced due to the holidays. at the same time, people’s communication usage will increase significantly during the national day, and network stability cannot be compromised. under such circumstances, sun songtao, ceo of weihai unicom's government and enterprise customer service and support grid, led the grid members to be on guard and arranged 24-hour duty to protect users' communication needs.
previously, for government and enterprise customers, in addition to doing daily work, sun songtao and his colleagues from the grid members went to the door to carry out pre-holiday inspections, inspected the internet dedicated lines and data dedicated lines of more than 10 customers, and conducted possible repairs. repair hidden dangers and faults to ensure the stability and smoothness of china unicom's network.
also on duty during the national day holiday was qi xiaolin, the small ceo of the public customer support service grid. unlike the government and enterprise customers that sun songtao is responsible for, qi xiaolin is mainly responsible for the decoration and relocation work of residential customers. during the holidays, whether it was the network delivery of new customers or the emergency handling of business changes for old customers, qi xiaolin patiently answered customer inquiries and ensured that every problem was properly resolved with professional knowledge and enthusiasm.
qi xiaolin knows very well that people have strong demand for calls and internet access during the holidays, and a stable network is the lifeline of china unicom services. in order to cope with possible emergencies, qi xiaolin led the grid to formulate detailed emergency plans in advance and prepared sufficient spare parts to ensure that users will not have any problems whether they are making video calls with distant relatives and friends or enjoying various online entertainment. troubled by network problems.
the relevant person in charge of weihai china unicom delivery center said that during the holidays, the staff of weihai china unicom delivery center will always stick to their posts and perform their duties to ensure that weihai china unicom's communication services continue to operate stably during the holidays and contribute to a happy and peaceful holiday for the people of weihai. strength. (source: weihai china unicom)
