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"everyone line up in an orderly manner to take photos, don't be crowded." "who can give this wheelchair-bound tourist a place to take a photo with the big flower basket? thank you!" the national day golden week has begun, and tiananmen square is full of flowers and crowded with people from all over the world. citizens and tourists check in and take photos here to celebrate and send blessings for the 75th anniversary of the founding of new china. among the crowd, a beautiful "lemon yellow" stood out. 10 public civilized guides in the capital gave up their holidays and devoted themselves to volunteer services. they enthusiastically provided civilized guidance to citizens and tourists. they polished the business card of "civilized beijing" with smiles and patience. .

"this is the 24th year that i have joined the team of public civilized guides in the capital, and it is also the second year that i have walked into tiananmen square to provide civilized guidance. we, the guides, feel honored to be able to serve here and are particularly energetic." kuairen kuaiyu said hu yali, leader of the public civilization instructor squadron of jiaodaokou street in dongcheng district, told a reporter from beiqing daily.

it is understood that from october 1st to october 7th, from 7:30 to 11am every day, 10 public civilization guides will enter tiananmen square to provide guidance services. they are from different squadrons in dongcheng district and xicheng district.

in 2023, hu yali and her team members walked into tiananmen square for the first time. this year, they once again devoted themselves to volunteer service with higher enthusiasm and sufficient preparation. on duty at 7:30 a.m. on october 1, the guides from the jiaodaokou street squadron gathered at the security checkpoint near the square at around 6 o'clock. they couldn't wait to take the initiative to guide tourists and remind everyone to prepare their id cards in advance. , pay attention to safety under your feet, enter the security check channel in an orderly manner, always remind tourists to take care of their belongings, and ask parents to take care of their children.

at 7:30, the guides entered the service point in tiananmen square on time. the large flower basket in the center of the square is the most popular check-in spot, especially the side of the flower basket with the words "blessings to the motherland", which is where citizens and tourists gather to take photos. hu yali and yuan li's posts are here. they constantly remind citizens and tourists to line up in an orderly manner, avoid crowding, and seize the time to take photos. at the same time, when seeing tourists in wheelchairs with limited mobility, they took the initiative to divert the crowd and give them suitable photo positions, so that everyone could take photos with the big flower basket beautifully.

"this year, we also brought two bundles of garbage bags and took the initiative to pick up and collect garbage during inspections to keep tiananmen square clean." hu yali said that after several foreign tourists saw the guide picking up garbage accidentally dropped by tourists, they he gave them a thumbs up and took the initiative to take photos with the guides. "volunteers in beijing, you have worked hard." hu yali and the team members felt warm after hearing the greetings from the tourists.

in addition to the service point for the large flower basket in tiananmen square, at the jinshui bridge point, the guides patiently remind tourists that they cannot visit the tiananmen gate tower and the forbidden city without an appointment. they can visit the square; at the square underground passage point, the guides help tourists old and young; at the special passage for disabled people, help push wheelchairs and answer questions for tourists who ask for directions...

during the three-and-a-half-hour service, most of the guides were so busy that they didn’t even drink a sip of water. they kept accepting questions from tourists, which made their voices hoarse. but they said: “as long as tourists need it, we can talk more and stand a little longer.” it doesn’t matter. when you come to beijing, our guides will serve you well and let tourists feel the service and warmth of beijing.”

text/reporter wang wei

(beijing youth daily)