a monthly topic to gather consensus｜promote the high-quality development of the capital's tourism industry
2024-09-29
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promote high-quality development of the capital’s tourism industry
arts/"travel agency management" topic supervision group
since the 18th national congress of the communist party of china, the party central committee with comrade xi jinping at its core has attached great importance to tourism, leading my country's tourism development into a fast lane and successfully embarking on a unique path for china's tourism development. today, china has formed the world's largest domestic tourism market and has become the largest source of tourists and a major destination for international tourism. the tourism industry has cross-border integration and coordinated development with other industries. the scale of the industry continues to expand, and new business formats continue to emerge.
in the first half of 2024, beijing received 172 million tourists, an increase of 7.7% over 2019. among them, 93.832 million tourists came to beijing from other provinces and 76.542 million tourists came from citizens. the number of inbound tourists was 1.658 million, recovering to 77.4% of 2019. in the past two years, beijing's tourism industry has experienced explosive growth. beijing's tourism has shown a special trend of being strong in the off-season and booming in the peak season. at the same time, the number of tourists' complaints against travel agencies has increased significantly. in order to promote effective resolution of the problem, beijing has included "travel agency management" in the "monthly question" working mechanism in 2024 to promote resolution. the cppcc plays the role of a specialized consultative body and gathers the strength of its members to form a supervision group on the topic of "travel agency management". the hong kong, macao, taiwan, overseas chinese and foreign affairs committee is responsible for the organization, service and guarantee of democratic supervision of this topic, and organizes online learning, visits and surveys, there were 7 scheduling meetings, symposiums and other activities, with more than 120 committee members participating, which solidly promoted the democratic supervision of issues in depth and concreteness.
▲on july 4, vice chairman cui shuqiang led the "travel agency management" topic supervision group to investigate the headquarters of beijing tourism group to learn about the development of cultural tourism projects in tongzhou district
first, it is based on learning and fully informed about the government.after taking on the work of democratic supervision, the special committee organized members of the supervision team to conscientiously study the spirit of general secretary xi jinping’s important instructions on tourism work, compile and push learning materials such as the tourism law of the people’s republic of china, beijing tourism regulations, beijing travel agency service standards and guidelines; invite the municipal bureau of culture and tourism, the municipal cultural law enforcement corps and other relevant units to report on the policy background of "travel agency management issues" and the progress of the implementation of "one plan and three lists"; through the online political discussion module of the beijing cppcc app, collect opinions and suggestions from members from all walks of life from different angles, and share policy information, service members are fully informed about the government, not only comprehensively grasp the work progress of the party and government departments, but also have a detailed understanding of the people's emergencies, difficulties and worries, and guide the democratic supervision work to form a good start in adhering to problem orientation, answering the same questions and working in the same direction.
the second is problem-oriented and multi-angle consultation and supervision.in order to do a good job in supervision, the leaders of the special committee attach great importance to it and lead the members of the supervision team to carefully analyze the background, reasons and solution ideas of the issues; they have held many discussions with the municipal culture and tourism bureau and other units on the selected topics and research contents of democratic supervision. communicate, find out the "nuggets" and focus of the research topic, fully communicate and plan carefully, and formulate the "democratic supervision and research work plan on travel agency management issues". at the same time, we carefully sorted out and analyzed the relevant proposals submitted during the second plenary session of the 14th session, focusing on common issues and difficult issues, and identifying the correct work direction and goals. supervision work closely focuses on the core demands of tourists such as the service and management of travel agencies, scenic spots, and hotels, as well as network supervision of online tourism products, fully understanding the difficulties and needs of all parties in the work, and striving to better solve problems. during this period, vice chairman cui shuqiang led a team to beijing tourism group for investigation and exchange, and held a symposium on the theme of "improving beijing's tourism service level and continuously improving tourist satisfaction" to listen to situation reports, opinions and suggestions. the supervision team went to the municipal bureau of culture and tourism to conduct surveys and held discussions and exchanges with relevant municipal government committees and bureaus; and went to the china tourism group to discuss travel agency operations and management, scenic spot ticket reservations and tourist reception, hotel service guarantees, and problems reported by tourists, improvement measures and in terms of opinions and suggestions, we held discussions and exchanges with tourism service companies, scenic spot management departments, and hotel operators; held discussions and exchanges with internet companies around the network supervision of tourism products. through research, inspections, discussions and exchanges, the competent government departments actively publicized relevant work conditions and policy initiatives. committee members gained an in-depth understanding of the problems and difficulties faced by tourism service providers, and put forward targeted opinions and suggestions based on their own profession and the demands of the masses. tourism service companies, scenic spots, internet tourism product providers, etc. have made clear directions on how to further improve the work.
the third is to take committee members as the main body and highlight two-way efforts.the democratic supervision of the cppcc focuses on the democratic spirit of equal consultation, accurate insights on the right path, and methods that convince people with reason. the members of the supervision group cover 10 special committees and come from 25 sectors including the kuomintang revolutionary committee, democratic league for democracy, economy, science and technology, foreign relations, and special invitations. in order to promote effective resolution of problems, build consensus among all parties more broadly, and pool wisdom and power. . members believe that strengthening the management of travel agencies should be an important basis to better promote the development of the tourism industry. everyone took advantage of briefings, research symposiums, work promotion meetings and other meeting occasions to actively provide opinions and suggestions to the tourism authorities. it is suggested that we should focus on upholding innovation and integrated development, create new scenes, cultivate new business formats, stimulate new consumption, continuously expand the supply of high-quality tourism products, and meet multi-level and three-dimensional tourism needs; we should focus on adhering to people-oriented, strive to improve the quality of tourism services, and focus on strengthen tourism public services, construction of scenic spots and hotels, smart tourism services, etc., and continuously meet consumers’ needs for quality, diversified and personalized tourism services; we must focus on making the tourism market in beijing stronger, better and bigger, and optimize the measures such as inbound tourism policies and improved inbound tourism services will continue to enhance the international visibility and reputation of beijing tourism and attract more foreign tourists to beijing.
currently, the municipal culture and tourism bureau is actively absorbing and adopting relevant opinions and suggestions and promoting the implementation of relevant policies and measures. the first is to strengthen systematic training for travel agency employees and update industry guidance documents such as the "beijing travel agency service standards guide" and the "beijing tour guide service standard guide". the second is to increase the number of ticket reservations for hot summer scenic spots on the basis of scientific evaluation to alleviate the contradiction between supply and demand. the third is to optimize the temporary parking and pick-up and drop-off service management of tourist buses in the core area to ensure group tourism transportation in the core area. the fourth is to further enhance tourists’ prevention awareness and identification capabilities through wechat public accounts. the fifth is to publicly notify the top 10 travel agencies with weekly complaints during the peak tourist season, and suspend the operations of travel agencies that have been among the top 10 complaints for three consecutive weeks. sixth, strengthen “strong reminders” of online information for tourism products on the internet platform.
"monthly question" is an innovative practice that takes the demands of the masses as the main starting point for work and aims to better promote the governance of megacities with the demands of citizens. in this process, the democratic supervision of the people's political consultative conference plays a role in coming from the masses. to play a positive role among the masses. next, we must pay close attention to the effectiveness of solving practical problems related to the vital interests of the people, give full play to the advantages of the people's political consultative conference in promoting the modernization of the national governance system and governance capabilities, and strive to do a two-way job of advising on governance and building consensus, contribute more to the high-quality development of the capital's work.
