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on september 17, a guangdong ip netizen posted that his midea air conditioner suddenly emitted smoke and caught fire, which aroused the attention of netizens. a reporter from china business daily dafeng news asked midea’s official customer service about this matter, but received no response.

"the midea air conditioner suddenly burst into smoke and caught fire. it was scary." according to the post posted by the netizen, what was burning was a white air conditioner hanging against the wall. the damage to the air outlet of the air conditioner was relatively serious, and the ceiling and the walls below were smoky. the traces are obvious. the website also posted a photo of the air conditioner being dismantled and placed on the ground. it can be clearly seen that a large hole was burned out in the lower left corner of the air conditioner and the internal wires and pipes were melted.

the air conditioner was burned with a big hole

in the comment area under the online post, midea's official customer service left a message saying that they would follow up and verify the matter. the online post attracted the attention of many netizens, and many people were worried about the quality of their own air-conditioning products. the reporter tried to contact the netizen who posted the message via private message, but did not receive a reply.

midea's official customer service left a message saying that they would follow up to verify and handle the matter.

on september 20, a reporter from china business daily dafeng news called midea’s official customer service hotline regarding this matter. customer service said that the situation had been recorded and a follow-up reply would be provided. but as of the afternoon of september 26, the reporter had not received a reply.

on september 26, the homepage of the netizen who posted the message showed that the above-mentioned online post had been deleted. on the afternoon of the 26th, the reporter called midea's official customer service again to inquire about the progress of the matter. the customer service said that after checking, no recent call records of the mobile phone number reported by the reporter were found, and said that the reporter's inquiries were recorded and will be reported back later.

chinese business daily dafeng news reporter chen si and editor dong lin