intimate network butler, high-quality service connects every family - in memory of zhejiang unicom's service star binjiang pioneer smart home team
2024-09-26
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they travel to every corner of the city, using sophisticated technology and thoughtful services to solve network problems for citizens, and have become the "network guardians" trusted by many families and businesses. for the binjiang pioneer smart home team, every word of recognition and every smile from users is their driving force to keep moving forward. their stories gradually emerge in the thank-you letters from customers.
as a sub-landlord, mr. ying owns more than 100 rental houses. he has heavy daily management tasks and is overwhelmed by trivial matters. facing this special customer group, the binjiang pioneer smart home team always adheres to the service concept of "user first" and pays attention to every detail. after the decoration of the newly signed rental house was completed, the smart home engineers took the initiative to undertake tedious tasks such as network cabling and equipment debugging. every time they provide door-to-door service, the engineers will carefully check the network connection to ensure that the tenants can access the internet smoothly. after completing the task, they will also help take away the garbage left over from the construction. these heartwarming little actions make mr. ying and the tenants feel very caring, and further strengthen their trust in china unicom's services.
in addition, tenants of yiduo apartment have also encountered emergencies such as broadband expiration and tenants being unable to work from home. after receiving a call from the customer, yu ming, the leader of the binjiang pioneer smart home team, immediately arranged for a team engineer to come to the customer's home to handle the problem. zhuang ende quickly completed the broadband installation after the visit and conducted on-site debugging and speed-up to ensure network stability. it is this ability to respond quickly and solve problems in a timely manner that has made tenants deeply feel the efficient service of the china unicom smart home team.
sudden failures at night and emergency repairs in the hot summer are the norm in the work of the smart home team. even in the dead of night, as long as the user needs it, the engineers of binjiang pioneer smart home team will immediately provide video guidance through wechat small groups to help solve the problem. if the problem cannot be solved remotely, they will immediately go to the site to check in person to ensure that the network is unobstructed.
the professionalism and dedication of the binjiang pioneer smart home team not only won old customers like yinglong, but also gradually strengthened the image of the unicom brand in the hearts of more users. customers feel not only that their problems are solved time and time again, but also unicom's care and responsibility for their customers. in the future, the binjiang pioneer smart home team will continue to uphold the "user-oriented" service concept, continuously improve service levels, and fulfill the service commitments of "overnight repairs", "slow compensation", and "carry it with you", to ensure that every user can enjoy stable and efficient network services. they know that service is endless, and they are willing to measure every inch of land with their feet and connect every family with high-quality services. (xianning news network)
