fengchao and baidu optimize have reached a post-sales reverse logistics cooperation, and can return and exchange products at any time 24 hours a day
2024-09-25
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recently, the smart express locker service provider fengchao and the emerging e-commerce baidu youxuan announced an important cooperation, aiming to provide consumers with more flexible and convenient return and exchange solutions through the integration of reverse logistics. this cooperation breaks the limitations of the traditional return and exchange process, realizes 24-hour self-service operation, and further fits the diversified life rhythm and return habits of modern consumers.
convenient and efficient after-sales service is the key to improving user stickiness
in the current fierce competition environment of the e-commerce industry, how to provide more convenient and efficient services has become a strategic high ground for all platforms to compete for. fengchao smart express lockers are spread across major communities, office buildings and business districts across the country, and its 24-hour self-service model perfectly meets the time needs of modern consumers.
baidu youxuan, as a newcomer in the field of smart e-commerce, has proposed three core values built around user needs - "efficient shopping, good selection, and worry-free after-sales service", aiming to simplify shopping decisions and improve consumer satisfaction through core services such as "expert selection", "origin selection", and "word-of-mouth selection". this cooperation between the two parties has opened up a worry-free after-sales channel, further improved the convenience of baidu youxuan users' returns and exchanges, and put the improvement of user experience into action.
for fengchao, the cooperation with baidu youxuan is not only an expansion of its existing business model, but also a dual enhancement of its brand influence and market share. as a unicorn enterprise in smart logistics services, fengchao has been committed to providing users with more convenient and intelligent express delivery services. through cooperation with baidu youxuan, fengchao can reach a wider range of consumer groups and further enhance its brand awareness and user recognition. at the same time, this cooperation will also bring more business growth to fengchao and promote the continuous expansion of its business scale.
choose from large, medium or small slots, and sf express will deliver safely and quickly
after the launch of the cooperation, when baidu preferred users need to return or exchange goods, they can directly choose to complete the delivery through fengchao express lockers online, without having to wait for the courier to come to their door. after placing an order online and obtaining the shipping code, users can bring the goods to be returned to the nearest fengchao locker within three days, and quickly complete the delivery by scanning the qr code with wechat or manually entering the shipping code. the intelligent operation of the system not only eliminates the tediousness of filling in the address, but also automatically matches the freight insurance deduction, simplifying the user's operation steps.
for orders with freight insurance, the platform can automatically identify the deduction. fengchao cabinets provide various sizes of slot options to ensure that all kinds of goods can be properly delivered. at present, all orders that choose fengchao for return and exchange on baidu are carried by sf express, which can ensure the speed and safety of logistics and bring users a safe return and exchange experience.
meet users' diverse return needs and improve after-sales experience
in the past, when consumers faced returns and exchanges, they were often limited by the pickup time or the inconvenience of having to go to the courier point in person. the cooperation between fengchao and baidu youxuan has effectively solved this pain point, especially for office workers with busy work and irregular schedules. the 24-hour self-service return and exchange model has greatly improved convenience. the addition of fengchao's return and exchange after-sales service not only supplements and improves baidu youxuan's after-sales system, but also marks another successful expansion of fengchao in the field of reverse logistics. it uses its deep accumulation in smart logistics to provide customized service solutions for more e-commerce platforms and their users.
with successful cooperation cases with many well-known shopping platforms such as douyin, pinduoduo, and xiaohongshu, fengchao has accumulated rich experience in reverse logistics processing, and can quickly respond to changes in user needs, continuously optimize the return and exchange process, and improve service efficiency. in the future, fengchao will continue to deepen its relationship with partners such as baidu youxuan, explore more innovative service models, and strengthen collaboration with various e-commerce platforms to jointly promote the healthy development of the e-commerce ecosystem and ensure that every consumer can enjoy a smoother and higher-quality shopping experience.
the cooperation between fengchao and baidu youxuan is not only a strong support for the business capabilities of both parties, but also a reflection of their deep understanding of consumer needs. through intelligent and self-service return and exchange services, both parties have jointly promoted the innovation of e-commerce after-sales service and set a new benchmark for improving the overall shopping experience of users. (xianning news network)
