jd health launches "nurse at home" service to help patients with home care problems
2024-09-23
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with the continuous improvement of health awareness and living standards, people's medical and health needs are also showing a trend of diversification and refinement. among them, professional medical care at home without leaving home has become a demand of more and more people. in order to better meet the medical and health needs of the people, jd health launched the "nurse at home" service, which now has 27 nursing service items online, covering 14 cities across the country including beijing, shanghai, guangzhou and shenzhen, and is expected to cover 50 cities by the end of this year.
the target user group of this service is mainly people with limited mobility who need regular medical care, such as the elderly, people recovering from surgery, critically ill bedridden patients, pregnant women, etc.; the nursing services provided include 27 items such as home injections, blood drawing, accompanying medical consultations, wound dressing changes, pressure ulcer care, and maternal and child care.
users can open the jd app, search for "nurse at home", enter the special page, select the service and home visit time, and complete the order; after the nurse accepts the order, she will contact the user as soon as possible to confirm the service details, communicate precautions, and provide home visit service at the agreed time, and the fastest time can be within 1 hour after the order is placed.
based on the latest version of the "nursing standard service guide", "jd health nurses at home" has reached the same level as the nursing standards of tertiary hospitals, and has formulated standardized service processes to ensure service quality. for different service items, jd health equips nurses with standard nursing service packages to bring to the door, and strictly implements the "one customer, one package" policy to prevent reuse; the nursing consumables in the service package are all from jd's self-operated supply chain, and are aligned with the quality and standards of tertiary hospitals' consumables. jd health will also record the nurses' movements in real time to ensure that they provide services according to the established routes and times, and record the entire service process; at the same time, it will insure both nurses and users to maximize the protection of the legitimate rights and interests of both parties.
in order to promote the high-quality and sustainable development of the emerging service format of "jd health nurses at home", jd health has specially established the "nurses at home expert committee". the committee is led by liu xiaojuan, the winner of the 49th nightingale award and the chief nurse of beijing chaoyang hospital. it brings together authoritative nursing experts from multiple departments such as internal medicine, surgery, gynecology, obstetrics, and rehabilitation. it is mainly responsible for formulating and improving the standards and processes of nurses at home services, supervising service quality, organizing professional training and assessment, and handling major service matters. it will also be committed to promoting nursing scientific research and technological innovation, nurse professional capacity training, etc.
as of now, jd health’s nurse home service has covered 14 cities including beijing, shanghai, guangzhou, shenzhen, zhengzhou, changchun, dongguan, chongqing, foshan, jinan, tianjin, suzhou, changsha and zaozhuang. in the future, it also plans to launch services in more cities including chengdu, shenyang, wuhan, nanjing, hangzhou, dalian, qingdao, xi’an, etc., and it is expected to cover 50 cities by the end of this year.
the launch of jd health's nurse home service is not only an innovation and supplement to the traditional medical care service model, but also an active response to national policies and social medical and health needs. with the continuous expansion of service scope and service projects, jd health's nurse home service is gradually building a professional, convenient and heartwarming new home medical care ecosystem, allowing users to achieve a one-stop medical and health service experience of "doctor online", "examination at home", "drugs delivered to home" and "nursing at home" without leaving home. (information)
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