liu genghong responded to the fact that the products in the live broadcast room did not match the promotion: stop cooperation and remove all products from the shelves
2024-09-23
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cover news reporter xu yuyang zhou qin
recently, a netizen posted a video saying that the actual accommodation of the tour group registered in the "liu genghong-our eye travel" live broadcast room was inconsistent with the publicity, which caused heated discussion. "liu genghong-our eye travel" issued a statement on the evening of september 22, saying that the live broadcast room would terminate its cooperation with the travel agency on the route and completely remove the route products from the shelves.
a five-day, four-night trip purchased by netizens
on september 19, a netizen posted a 7-minute video on a video platform with the title "traveling during the national day off-peak period, i didn't expect the travel agency to use so many tricks and it became difficult to check in on the same day", and included the topic #liu genghong#, which sparked heated comments.
the netizen said in the video that the five-day, four-night group tour he bought in the "liu genghong-our eye travel" live broadcast room was written in the picture promotion to stay in a hilton hotel, but when he arrived at the destination, he was arranged to stay in a vienna hotel, which was obviously inconsistent with the facts. the video recorded in detail the process of his negotiation with the hotel and travel agency. the video shows that the local staff repeatedly shirked responsibility. at first, they said that the hotel was closer to the scenic spot, and then said that the hilton was full when they made the reservation, so they changed to a hotel of the same level. the netizen refuted the staff's statements one by one in the video, and finally he got the answer that he had been replaced with a hilton hotel.
after the video was released, it sparked heated discussions from many parties. the netizen released two more videos on september 20 and september 21 to describe the follow-up. he mentioned that other people who were traveling with him were also arranged to stay at the vienna hotel, and this behavior was not an isolated incident. he also admitted that he chose liu genghong's live broadcast room because he believed in the reputation of the big anchor and the big live broadcast room, and called on all netizens to pay attention to the protection of personal rights.
on september 22, "liu genghong - our eye travel" issued a statement, saying that after detailed understanding, the user traveled on september 6. as it was the peak tourist season in wuyuan, jiangxi, the travel agency arranged the guest to stay at the same-level vienna hotel when the number of rooms purchased by the first choice hilton hampton hotel was full, which caused dissatisfaction among the guests. the statement reads: "although the previous purchase link clearly stated that if the room is full or there are force majeure factors, the same-level hotel will be arranged. after consultation with the guest, the travel agency staff used a temporary purchase method to help the guest transfer to hilton hampton hotel." while expressing apologies, "liu genghong - our eye travel" also announced that it would terminate its cooperation with the travel agency on this route and completely remove the route products from the shelves.
statement released by liu genghong
after the announcement, many netizens left comments questioning the change of hotel, such as "why didn't you inform us in advance?", "is the hilton hampton the same level as the vienna classic hotel?", "at first they said they were fully booked, but later someone else got a room after exercising their rights, this is too coincidental?", etc. "liu genghong - our eye travel" did not respond to these questions.
the reporter found that netizens on multiple platforms have "complained" that after purchasing a group tour in the "liu genghong-we eye travel" live broadcast room, they commented that "the experience is too bad" and "avoid liu genghong's travel live broadcast room". some netizens even mentioned that they quit the tour halfway because of the poor experience. on the other hand, many netizens also believe that the live broadcast room cannot regulate the specific details of the tour group, and should strengthen the selection of routes and avoid damaging the reputation.
