news

original title: "as i am complaining" at your service □ photo report by our reporter yang jinfeng and xu weilun

on september 10, in the lobby of the litigation service center of the xicheng district people's court of beijing, du chun, leader of the litigation guidance group of the filing court's litigation service team, took the initiative to step forward and inquire about the situations of several elderly people, and coordinated to resolve the filing problems they encountered.

judicial assistant liu xinpeng patiently and carefully reviewed the parties' case filing materials at the case filing window.

wang yunjia, a judge at the multi-party dispute resolution and mediation center, is currently hearing a trademark agency dispute case involving a beijing intellectual property agency online.

the judge communicated with the staff of the grassroots judicial offices in the jurisdiction through the online "litigation service express" to discuss the case and proposed targeted solutions.

college student volunteers are answering relevant legal questions for the public. in 2008, the xicheng district people's court cooperated with china university of political science and law to establish the first volunteer service base in china.

he zongyao, a judge at the multi-party dispute resolution and mediation center, guided the people's mediator yu qingli to successfully mediate a case involving the recovery of financial non-performing loans.

after receiving a satisfactory answer to his inquiry, a citizen happily gave a thumbs up to the legal aid lawyer to express his gratitude. since 2015, lawyers from the legal aid center of the xicheng district justice bureau have come to the court regularly every week to provide litigation consultation, document writing and legal aid services.

the judge on duty at the 12368 litigation service platform is conducting a case review. the service platform receives an average of more than 3,000 calls per year.

in the mediation room of yuetan police station, judge zhao hai (center) gave professional guidance to two mediators on common types of disputes and common problems encountered in people's mediation agreements.

court guidance video

"hello, i'm the 'hall manager' of the litigation service center. i see you are discussing something that you are not clear about. what should you do?" on september 10, du chun, the leader of the litigation service team of the filing court of the xicheng district people's court of beijing, saw several elderly people sitting around a table in the hall, so he took the initiative to step forward to see if he could help.

"lobby manager" is an important part of the upgrading of litigation services of xicheng district people's court. in may this year, xicheng district people's court launched a series of service measures such as "lobby manager", guidance video, document qr code, colorful roll leather bag, etc. on the basis of the original litigation services such as college student volunteer service base, online litigation platform guidance, and automatic document generation, practicing the judicial service concept of "as if i were in the lawsuit", so that everyone who comes to the court can feel the warmth of justice.

"when people encounter various problems and difficulties, they can consult the 'hall manager'." du chun told reporters that when there are special groups such as the elderly, the weak, the sick, the disabled, and pregnant women in the hall, she will take the initiative to provide help. as a "hall manager", she will lead the members of the litigation service team to review the most "urgent, difficult, and anxious" needs of the litigation people every day, and sort out and solve various common problems. in order to better serve the special and difficult groups, the xicheng district people's court has opened a "green channel", and the front-end litigation reception staff have specially learned sign language. if they encounter parties with limited mobility, they will provide "one-to-one" accompanying litigation services.

in fact, many litigants have never dealt with the court before, and do not know how to write an indictment, what are the advantages of mediation, how to pay litigation fees, etc. in response to these hot issues of concern to the public, the xicheng district people's court has produced litigation service videos such as "tips on the case filing process" and "how to go to the court and service window? for you who come to the court for the first time", and played them on the screen in the litigation service hall in a loop, teaching everyone how to solve common problems in the litigation process in an immersive way.

"i thought this place was only responsible for filing cases, but i didn't expect it was also responsible for adjudication. in less than half a month, my case had a settlement." mr. li said with emotion, "the term 'fast-track' is well-deserved." the reporter learned that at the xicheng district people's court's multi-dispute resolution and mediation center, the fast-track team of the case filing court quickly adjudicates a batch of fast-track cases every day. this year, the services here have also been upgraded, adding many new modes such as "unmanned court record + simplified documents", which have significantly improved the efficiency of court trials. the judgment documents of several hundred words focus on the focus of the case dispute to explain the basis for fast-track adjudication, so as to open up the "last mile" of diversion of complex and simple cases and quick trial of simple cases.

nowadays, litigation services in xicheng district have gone beyond the courts and into the community. under the guidance of the "pioneer companion" party building work of the xicheng district people's court, the "court express" will enter the community every week, and the itinerant judge team will provide diversified legal services to the grassroots and provide judicial guidance for typical disputes.

"we are always on the road to provide litigation services with all our heart." li jingwei, party secretary and president of the xicheng district people's court, said that the xicheng district people's court will adhere to and develop the "fengqiao experience" in the new era, use innovative achievements to implement high-quality judicial services, and comprehensively promote the modernization of the trial system and trial capabilities. (photo by yang jinfeng and xu weilun)

(legal daily)